Brenda V. Email and Phone Number

• Responsible for the multi-million dollar financial operations within Information Technology Services• Manages an orderly and effective environment in the Office of the CIO, exercising a high level of confidentiality• Monitors and maintains the departmental supply budget and provides purchasing assistance to the CIO, 3 directors, and a total of 55 IT professionals including the Project Management office.• Monitors and maintains the departmental payroll budget for 60 IT professionals and approximately 40 student and graduate assistants• Additionally monitors and distributes a campus-wide Student Technology Fee budget• Ensures compliance with state purchasing regulations as well as Technology Fee regulations• Processes purchase requests, personnel action forms, travel authorizations and expense reports, and other business related administration • Developed comprehensive procedures for all aspects of the Executive Secretary position• Documents procedures outlining administrative prerequisites within the department• Organized and implemented an improved campus wide Technology Fee procedure• Administers campus-wide warranty for thousands of Dell and Apple computers, and mobile devices• Organizes department activities

• Effectively create a comprehensive IT Training program for UWG faculty and staff by defining the need as well as the demand for increased campus-wide IT knowledge; organize instructors, scheduling and advertising; track statistics for reporting purposes. Attendance increased from 250 to 1300 over five years. • Organize and administer the documentation process for IT Audit by the State of Georgia and effectively compiled processes vital to the effective functioning of the department in case of extreme emergencies, into one central location• Assist the ITS Budget Manager with monthly account reconciliations, process purchase requests, personnel action forms and other administrative tasks• Write and create a catalog of weekly IT security tips and successfully organize three campus-wide cyber security awareness events per year• Administered campus-wide warranty for Dell and Apple computers and mobile devices• Tracked ITS Inventory of capital assets and annual physical inventory • Develope processes and procedures for the position as well as the IT Training program and inventory needs

• Assist with documentation for IT Audit by the State of Georgia• Hire and manage Student Assistants and Graduate Assistants, including scheduling• Manage the daily operation of the main computer lab on campus, as well as a peer-to-peer computer repair service. The latter resulted in an upgraded work environment for student technicians with ergonomic work benches as well as proper computer storage • Create and implement procedures for student and graduate assistants in various duties• Warranty Administrator for all Dell and Apple computers on campus• Microsoft Campus Agreement administrator• Inventory tracking and asset management within ITS, including annual physical inventory• Assist Associate Director of ITS

• Track a multi-million dollar annual budget for flight crew hotel rooms• Negotiate hotel rates and on-site visits across the US resulting in savings; manage contact with many hotel properties across the United States• Review invoices and billing for flight crew overnight stays• Monthly account reconciliation, as well as year-end reconciliation• Effectively work with local Pilot and Flight Attendant Union leaders to ensure accommodations met budgetary as well as flight crew standards

• Solely responsible for company Accounts Receivable. Effectively communicate with peers at major airlines in the U.S. and Europe, resulting in the reduction in money owed to the company from $0.5 million to just $119 within 12 months. • Work with new company pilots to collect payment for training prior to start date • Weekly deposits for the company• Assist accountants with journal entries related to month-end account reconciliation• Organize Controller’s schedule and maintain effective work environment• Manage contact with outside vendors• Departmental purchasing and invoice processing for payment; • Annual physical inventory for airplane parts in multiple US locations• Organize and document accounting procedures and processes