Brenda Whaley Email and Phone Number

Providing Case Management for the patients of a 3 Provider Internal Medicine group

Supervise clinical and non-clinical staff.Staff training and development, quality review.Assist members to navigate the healthcare system in an organization that serves the underpriviliged.Effectively build rapprt with members through a blend of communication methods; engage members in setting goals, behavior modification, and provide education on chronic medical conditions.Utilize motivational interviewing techniques to facilitate member adoption of behavior modification and adherence to plan.Conduct assessments, develop treatment plans/interventions and set goals for treatment plans.Collect data and enter into database for tracking and metric purposes.

Assessed and identified system-wide risks in targeted areas and/or populations through the application of tools and processes intrinsic to quality improvement.Developed new Root Cause Analysis tool and documentationAnalyzed patient safety/risk exposure with recommendations for improvement accepted as "Best Practices"Provided consultation, education and leadership related to risk reduction and loss prevention that improved performance Reviewed medical records, interviewed Physicians and Staff involved in incidents, and developed event Flow Diagrams that aided in the identification of Root Cause(s)Liaison between Attorney and Staff

Assistant Manager in a 51-bed inpatient unit.Responsible for Performance Evaluations for RN's, LPN's, and Nursing AssistantsRecognized educational needs of staff and developed a department specific education class tailored to their job title and functionFacilitated monthly staff meetingsOversaw Education CommitteeScheduled Preceptor and new employee OrientationDeveloped new employee orientation that on-boarded staff quickly and more productivelyAssisted Charge RN with staffing and patient issues

Responsible for work assignments for RN's, LPN's, and Nursing AssistantsCommunicated with Staffing Office to ensure adequate staffingResolved Patient concerns and issues

Primary nursing care to Patients in the following specialties: Bone Marrow Transplant, Med/Surg, OB, Oncology, Orthopedics, and Surgical NeurologyPatient assessmentsPatient education and discharge planningCommunicated changing Patient conditions and needs to PhysiciansAdministered chemotherapyAssisted in conscious sedationUtilized central line catheters