Brenda Zercher - Grantham Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas

Manage and oversee daily work of Revenue Assurance & Meter Quality team to ensure appropriate documentation and reporting of AMI Meter Headend system. Ensures customer accounts are correct and reflect accurate consumption. Provides operational, strategic direction, mentoring and leadership to the Revenue Assurance & Meter Quality team. Ensure Department goals and objectives are aligned with CPS Energy’s business strategy. Addresses issues and concerns relating to the department.• Manages the planning and organization of people, resources, equipment and process responsible for meter reading and investigating suspected energy/theft diversion, switch meter investigations. • Analyzes data from various software applications and databases to ensure effectiveness.Including identifying AMI Gas and Electric meter communication issues utilizing SAP and UIQ applications. • Monitors and Manages capital budget and O&M expenses for area and prepares budget estimates.• Collaborates cross departmental lines to ensure customer accounts as they relate to consumption of gas and electric meters are accurate. • Assisted coordination with Gas Solutions team with gas battery replacements following Storm URI.• Working with Gas Solutions team on the “Impacted Gas IMU Replacement Project” to ensure IMU’s are replaced, and meters reads programmed correctly.

New Braunfels / Houston

Situational Awareness (SA) – Operating systemAssisted in the development, implementation and training for all Gas operations in 6 states (TX/AR/OK/LA/MS/MN). Served as SME for all operations in 6 states*Provided functional and technical support to hundreds of end users of Situational Awareness (SA) data platform, resulting in clean, accurate, and verifiable records.*Assisted in technology solutions / change management to reduce risk, ensure compliance and gain efficiencies.

New Braunfels / Houston

*Supervised business processes related to the support of gas operations*Ensured process development and consistency standards within the region *Managed the rectification of all work order related error reports*Directed and supervised daily activities of Support staff in various states*Managed the origination and accuracy of the Accounts Receivable Other (ARO) for Texas Rural*Conducted Sarbanes-Oxley compliance testing*Supervised employees in TX/LA/MS/AR/OK in a matrix work environment across a geographic region*Developed, organize and direct activities relating to Geographic Information Services (GIS). Validating and updating the gas facilities.

New Braunfels / Houston

Operation WOTS Clean -Up project*Developed, organized, hired, trained and directed all activities relating to the digitization of gas facilities in Geographic Information Services (GIS) system for Texas, Arkansas and Oklahoma. *Work with all levels of management and field personal to get accurate, verifiable information for permanent records*Managed the task of digitizing over 50K documents containing gas facilities to the GIS mapping system. Ensuring accuracy to assist in controlling damages to gas lines and hazards to public in Arkansas, Oklahoma and Texas

*Analyze and Monitor the financial performance of, and provide financial reporting for, the division/functional unit, including preparation of financial forecasts, variance analysis and all financial and business analyses, including benchmarking*Perform variance explanation research by reviewing work orders, wbs’s, cost centers and profit centers *Develop operational reports as requested by division/functional units*Assist with work order corrections by settling costs in SAP*Perform and manage all finance-related functions to ensure full compliance with GAAP including accruals, balance sheet account reconciliation and compliance with all regulatory requirements*Work with divisional/functional management to develop the annual five-year strategic and financial plan *Develop and implement recommendations for improvements to business processes that will provide material enhancement to the operating income, return on equity and /or free cash flow including implementation of common processes across the organization*Perform gas operations audits of offices in Texas Rural to include Accounting, ARO, Cash Management, and operations -work orders*Developed knowledge of ESD module of SAP by way of auditing work orders, goods issued records and equipment records* Analyze financial performance and provide financial reporting for the functional unit, including preparation of financial forecasts, variance analysis, financial and business analysis *Assist in completion of all financially-related activities to insure compliance with GAAP including accruals, balance sheet reconciliation and cash management *Organize and analyze reports from CenterPoint Energy offices in Texas to insure compliance with the Sarbanes-Oxley Act of 2002*Oversee Processing of accounts payable invoices for CenterPoint Energy offices in Texas *Perform monthly accruals, account reconciliation and journal corrections within SAP

Bachelor Of Business Administration - Bba, Agricultural Business And Management

Master Of Business Administration - Mba, Finance, General