Brenda Zercher - Grantham Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas

• Manage and oversee daily work of Revenue Assurance & Meter Quality team to ensure appropriate documentation and reporting of AMI Meter Headend system. Ensures customer accounts are correct and reflect accurate.
• Manages the planning and organization of people, resources, equipment and process responsible for meter reading and investigating suspected energy/theft diversion, switch meter investigations.
• Analyzes data from various software applications and databases to ensure effectiveness.Including identifying AMI Gas and Electric meter communication issues utilizing SAP and UIQ applications.
• Monitors and Manages capital budget and O&M expenses for area and prepares budget estimates.
• Collaborates cross departmental lines to ensure customer accounts as they relate to consumption of gas and electric meters are accurate.
• Assisted coordination with Gas Solutions team with gas battery replacements following Storm URI.

New Braunfels / Houston

Situational Awareness (SA) – Operating systemAssisted in the development, implementation and training for all Gas operations in 6 states (TX/AR/OK/LA/MS/MN). Served as SME for all operations in 6 states*Provided functional and technical support to hundreds of end users of Situational Awareness (SA) data platform, resulting in clean, accurate, and.

New Braunfels / Houston

*Supervised business processes related to the support of gas operations*Ensured process development and consistency standards within the region *Managed the rectification of all work order related error reports*Directed and supervised daily activities of Support staff in various states*Managed the origination and accuracy of the Accounts Receivable Other.

New Braunfels / Houston

Operation WOTS Clean -Up project*Developed, organized, hired, trained and directed all activities relating to the digitization of gas facilities in Geographic Information Services (GIS) system for Texas, Arkansas and Oklahoma. *Work with all levels of management and field personal to get accurate, verifiable information for permanent records*Managed the.

*Analyze and Monitor the financial performance of, and provide financial reporting for, the division/functional unit, including preparation of financial forecasts, variance analysis and all financial and business analyses, including benchmarking*Perform variance explanation research by reviewing work orders, wbs’s, cost centers and profit centers *Develop.

Bachelor Of Business Administration - Bba, Agricultural Business And Management

Master Of Business Administration - Mba, Finance, General