Brenda B. Email & Phone Number

Ashland, KY, US

• Deliver exceptional customer experiences by addressing inquiries and resolving issues withprofessionalism and efficiency.
• Verify that all medical credentialing applications are submitted timely.
• Communicate effectively through both verbal and written channels, ensuring clarity and understanding,this includes email and live chat support.
• Thrive in a fast-paced environment by staying organized and managing time effectively to meetdeadlines.
• Demonstrate empathy and actively listen to customer concerns to provide thoughtful and effectivesolutions.
• Adherence to strict attendance and reliability standards to maintain consistent service delivery.

www.thesmallthings89.com

• Communicate with PR on how their client's product orservice could be better.
• Review and promote products on social media.
• Manage social media accounts in a timely manner andrespond to all inquiries.
• Increased customer engagement through social media.
• Developed marketing content such as blogs, promotionalmaterials, and advertisements for social media.
• Analyzed and reported social media and online marketingcampaign results.

• Scheduled home health care aids via scheduling system to ensure timely service delivery.
• Addressed client-reported misconduct by home health aids, maintaining trust and satisfaction.
• Attended weekly KPI meetings to track progress and improve service quality.
• Utilized management database to efficiently fill last-minute call-out emergency shifts.
• Worked effortlessly and consistently in a fast paced high call volume environment to meet customer needs and expectations.

Remote

• Responded to members concerns and questions with compassionate and knowledgeable service.
• Entered details into computer systems and managed database of information.
• Worked effectively with staff from all departments to coordinate resolutions.
• Assisted members in understanding individual rights and responsibilities as well as benefit coverage questions for their current and future policies.
• Followed document protocols to safeguard confidentiality of member records.
• Efficient in knowing and staying up to date with Medicare guidelines.