Brenda Evans Email & Phone Number

- Update and verify patient information at every visit. Assist patients with filling out patient history forms, consent forms and payment contract forms.- Receive and process cash and credit card payments for medical services rendered. Review patient accounts, identify delinquent accounts and collect overdue payments.- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.- Responsible for scheduling appointments, refills, authorization requests, complaints, new patient registrations, paging on call, and transferring for Medical Advice to RN on call.

- Assist members with access to health plan benefits, providing explanation of benefits, and navigating online portal for provider searches.- Responsible for processing payments, providing explanation of benefits, and updating contact information.

- Delivered fast, friendly, and knowledgeable service for routine Whirlpool appliances questions and service complaints.- Provided information on appliance and parts availability, delivery and order processing.- Scheduled deliveries and resolved post-delivery issues by offering alternative resolutions for customer concerns.

- During open enrollment period, responsible for verifying member coverages, benefit types, eligibility dates, authorization of services, and claim payment/statuses for providers- Estimated out of pocket expenses for the member’s selected services or procedures - Reviewed and explained the member’s financial responsibilities including co-payments- Received inbound phone inquiries and made outbound calls to assist members with coordinating care plans- Used problem-solving tools and skills to identify member’s needs and documented call information per SOPs

Greater Atlanta Area

- Responsible for verifying patient insurance coverage to ensure necessary procedures were covered- Verified, added and updated patients' health care insurance information according to their medical benefits- Responsible for pre-registering and scheduling patient encounters and providing first call resolution

Greater Atlanta Area

- Responsible for verifying patient insurance coverage to ensure necessary procedures were covered- Verified, added and updated patients' health care insurance information according to their medical benefits- Responsible for pre-registering and scheduling patient encounters and providing first call resolution

Greater Atlanta Area

- Verified patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information.- Determined insurance benefit eligibility and patient liability estimates based on procedures- Obtained pre-certification or authorizations and entered data into Epic software system

- Responsible for scheduling and coordinating both initial phone screens and on-site interviews- Facilitated the completion of pre-employment forms from candidates- Conducted reference checks and provided administrative support as needed

Greater Atlanta Area

- Initiated outbound calls and responded to incoming calls to provide patient membership services- Requested Medical Records from PCP and Labs for HEDIS- Responsible for assisting patients with scheduling required and annual appointments to close care gaps- Responded to patient questions regarding provider information, physician availability and insurance benefits- Partnered with third party vendors in different locations to facilitate transportation for eligible patients