Brenda Lahm Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin Area

Madison, Wi Rho

• Produced clear, concise functional requirements on time for new product roll-outs and product enhancements, resulting in increased revenue in a fast-paced business environment undergoing market transition and organization changes. • In 2014, delivered 8 major corporate initiatives along with numerous life cycle product enhancements across legacy and new quote-to-cash systems which involved analysis of 13 systems.• Elicited requirements from cross-functional teams such as product marketing, engineering, sales operations, service delivery and billing to ensure order efficiency needs were met for low to complex product deliveries. • Created test cases, coordinated and executed testing to ensure requirement specifications were met and implemented into production successfully.• Streamlined product introductions by creating a template outlining required data needed for quote and billing catalog definition which improved requirements gathering intervals.• Selected as lead Product Business Analyst for northeast region’s sales quoting system to execute on a corporate integration project to launch a nationwide suite of Earthlink voice and data products within an aggressive timeline to gain exposure in the marketplace and drive revenue.

Madison, Wi Rho

One Communications was acquired by Earthlink• Promoted to IT Systems Analyst.• Hand selected for an integration team to reduce sales processing systems, pre-provision sales order process steps, implement systematic order audits, and improve reporting, resulting in 35% reduction in error opportunities and reducing process steps by half. • Liaison between sales, product marketing, order management and IT development for product delivery and process efficiency projects.• Produced functional requirements to implement the One Communications product line in sales and pre-provisioning systems increasing company revenue. • Performed extensive validation of development prior to user acceptance testing which decreased user testing timelines allowing users to focus on their day-to-day roles.• Supported the IT Help Desk team with troubleshooting and research to determine root causes of issues including such areas as communication, process training, system defects or other gaps, and acted as a liaison between IT and the business community to drive resolution.

Madison, Wi

Choice One was acquired by One Communications.• Promoted to the Order Management Support Analyst role.• Provided regional support and training in 11 markets covering WI, IL, IN and MI. • Contributed in defining the order management role along with implementing streamlined order processes.• Produced training documentation for process changes and product roll-outs along with a detailed training manual for the sales and order management pre-provisioning system. • Managed all aspects of development efforts that impacted order creation specialists to ensure productivity and automation needs were met for sales order processing.• Documented requirements for implementation of the ChoiceOne product line in the sales quoting and order management pre-provisioning system.

Madison, Wi

USXchange was acquired by Choice One Communications.• Joined USXchange to generate quote comparisons of existing customer services. • Promoted to Sales Support/Team Leader position. Supervised, trained and hired sales support staff in the local office.• Improved sales process and reduced order completion interval by creating a guide to assist sales in capturing required customer order details. • Performed quality checks on sales orders to ensure required order information was complete to expedite order processing.