Brenda Lee Email & Phone Number

Teleperformance specializes in outsourced omnichannel customer experience management. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300,000 employees across 400 contact centers in 80 countries and serves over 170 markets.

San Jose, Ca

RiseSmart offers next-generation outplacement solutions with a focus on client brand protection, award winning technology & empathetic, practical support for our participants. Our Transition Concierge service includes personalized job search, personal branding including a professionally written resume, coaching, and ongoing one-on-one support to help your separated employees quickly land their next job. RiseSmart delivers significant ROI to organizations by offering affordable pricing as well… Show more RiseSmart offers next-generation outplacement solutions with a focus on client brand protection, award winning technology & empathetic, practical support for our participants. Our Transition Concierge service includes personalized job search, personal branding including a professionally written resume, coaching, and ongoing one-on-one support to help your separated employees quickly land their next job. RiseSmart delivers significant ROI to organizations by offering affordable pricing as well as reducing severance costs and unemployment taxes for outplacement services. Show less

Mountain View, Ca

Gyft is a digital gift card app that allows consumers to buy, store, send and redeem gift cards conveniently from their mobile device, while also enabling businesses to offer reward and loyalty programs to their employees and customers.

Cupertino, Ca

Ensighten is the innovative technology leader in tag management and offers the industry’s first Real-Time™ Tag Management System built for the needs of sophisticated enterprise websites. An intuitive interface empowers digital marketers to easily add, remove, or modify any third-party digital marketing tag or pixel in real-time, without IT or agency dependency.* Responsible for account management team that owns relationships with branded customers spanning high-tech, retail, travel… Show more Ensighten is the innovative technology leader in tag management and offers the industry’s first Real-Time™ Tag Management System built for the needs of sophisticated enterprise websites. An intuitive interface empowers digital marketers to easily add, remove, or modify any third-party digital marketing tag or pixel in real-time, without IT or agency dependency.* Responsible for account management team that owns relationships with branded customers spanning high-tech, retail, travel, insurance and entertainment industries* Support continued client renewals by ensuring client satisfaction with product and service delivery Show less

Santa Clara, Ca

* Led team responsible for project managing implementation of new accounts from launch through pilot* Supported Enterprise sales team on RFP responses and new business pitches

* Optimized Enterprise Sales communications and procedures, including opportunity/pipeline assessment, service delivery team alignment, and internal RFP process* Represented Telephony, Professional Services, and Agent Community service delivery teams during initial scoping of new clients

* Led 25+ person Client Services team & managed department budget* Increased Client Services ROI through team restructuring

Santa Clara, Ca

* Drove Client Services to increase 50% YOY revenue through program enhancements and emphasis on cross-selling additional services* Built procedural infrastructure and knowledge-base to accelerate new hire growth and transition

* Managed Tier 1 client relationships to increase client contribution to company revenue by over 200%* Successfully led cross-functional project teams across all phases of new customer launch process, including telephony, production engineering, agent community forecasting and operations

* Executed online promotional marketing plan for new wireless product launches* Developed quarterly email marketing plans to installed base to increase online sales

* Developed product requirements for industry vertical pages for small business channel* Produced product requirements document for web-site creation tool

* Created PRDs for web site search tools* Developed marketing collateral for new features

Mba, Services Marketing

Ba, Rhetoric & Ethnic Studies