• Establishes and implements contracting and recruitment policies to ensure franchise owner compliance, while providing comprehensive training and preparing tax documentation.• Fosters strong client and industry partnerships, promoting growth through effective budgeting and regular audits.• Drives business development and sales initiatives, managing franchise acquisition plans to support organizational expansion.• Generates a qualified candidate pool for career openings through… Show more • Establishes and implements contracting and recruitment policies to ensure franchise owner compliance, while providing comprehensive training and preparing tax documentation.• Fosters strong client and industry partnerships, promoting growth through effective budgeting and regular audits.• Drives business development and sales initiatives, managing franchise acquisition plans to support organizational expansion.• Generates a qualified candidate pool for career openings through strategic advertising, applicant credential assessment, and initial interview processes.• Maintains effective relationships with clients and industry partners to enhance growth through budget preparation and diverse media marketing strategies. Show less

• Analyzed financial statements and bank records to detect fraudulent activities, ensuring the protection of member interests.• Conducted thorough investigations across multiple states, compiling documentation to verify compliance with regulations and providing stakeholders with insights into membership engagement and card services.• Delivered tailored support to members through various communication channels, resolving inquiries related to membership eligibility and financial services… Show more • Analyzed financial statements and bank records to detect fraudulent activities, ensuring the protection of member interests.• Conducted thorough investigations across multiple states, compiling documentation to verify compliance with regulations and providing stakeholders with insights into membership engagement and card services.• Delivered tailored support to members through various communication channels, resolving inquiries related to membership eligibility and financial services while training new hires and cross-training staff on system processes to enhance team efficiency.• Identified cross-selling opportunities by actively listening to member needs and provided insights to refine service offerings while ensuring adherence to Bank Secrecy Act regulations.• Participated in community service initiatives, volunteering with organizations such as Habitat for Humanity and the Mid-South Food Bank. Show less

• Managed account reconciliation, workers' compensation verification, and client billing, ensuring accurate record-keeping for legal staff in a Third-Party Liability Counselor role working with five on staff attorneys.• Collaborated with the claims team to reconcile customer accounts, which improved the resolution process and enhanced overall service efficiency.• Evaluated documentation to assess liability and accurately determine damages, contributing to informed decision-making.•… Show more • Managed account reconciliation, workers' compensation verification, and client billing, ensuring accurate record-keeping for legal staff in a Third-Party Liability Counselor role working with five on staff attorneys.• Collaborated with the claims team to reconcile customer accounts, which improved the resolution process and enhanced overall service efficiency.• Evaluated documentation to assess liability and accurately determine damages, contributing to informed decision-making.• Analyzed questionable insurance claims to ensure integrity and thorough review, thereby strengthening client relationships and maintaining industry standards.• Entered new patient account information into the database, including locating claim numbers and confirming attorney details to support accurate processing. Show less