Brenda Melius Email & Phone Number

Saint Paul, Mn, Us

Mendota Heights, Mn, Us

• Conduct comprehensive evaluations of current business processes to uncover opportunities for enhancement and optimization.• Design and execute strategies that streamline workflows, reduce inefficiencies, and boost overall productivity.• Engage with stakeholders across departments to gather insights, analyze data, and identify key areas for process improvements.• Lead cross-functional teams in successfully implementing process enhancements and driving progress toward operational goals.• Create and sustain process documentation, standard operating procedures (SOPs), and training resources to ensure consistency and clarity.• Apply continuous improvement methodologies, such as Lean Six Sigma, to champion initiatives aimed at operational excellence.• Track key performance indicators (KPIs) to evaluate the effectiveness of process improvements and discover further optimization opportunities.• Provide employees with training and expert guidance on best practices for process improvement and maintaining operational excellence.• Stay ahead of industry trends and leverage emerging technologies to introduce innovative solutions for overcoming operational challenges.• Foster collaborative and supportive relationships with internal business partners to promote shared success.

Detroit Lakes, Mn, Us

Lakeshirts is a $200M+ nationally recognized leader in the manufacturing of decorated garments, custom headwear, specialty socks, and premium decals and stickers. Lakeshirts is comprised of seven reputable brands that support resorts, independent and national retailers, college bookstores, sporting events, and licensed decorating.• Salesforce CRM Owner and Implementation Leader• Customer Success and Enablement• Strategic Senior Leadership Partner• Acquisition and Integration Leader• Customer Service and Sales Operations Process Improvement and Optimization• Customer and Sales Representative Onboarding• Leadership and Team Development

New Hope, Minnesota, Us

• Created Loyalty Program strategy to improve customer and brand loyalty with Independent Contract Dealers.• Designed Safco Rewards Program with an external partner to incent dealer sales and create brand loyalty.• Customer Rationalization by evaluating the relationships that Safco maintains with current and future customers to determine level of service and sales commitments.

New Hope, Minnesota, Us

• Oversaw customer facing teams, managed 9 direct reports, up to 46 team members and a $4M budget.• Key role in completing an integration move from AS400 to JD Edwards ERP ‘on time’ with no significant disruption to service for 15K customers and 10K products. • Post-Acquisition Knowledge Transfer: Developed and led a cross-functional teams through 2 acquisition integrations by creating a knowledge transfer plan to ensure education of legacy team members while preserving brand, customer expectations, and key product knowledge.• Lean Six Sigma Projects: Led multiple projects resulting in productivity gains and cost reductions by removing non-value-added work and redirecting resources to more valuable tasks and initiatives, resulting in $1M direct savings and 2500 hours of labor redirected.• Championed 7 customer facing teams; aligned team, strategy, and organizational goals to meet and exceed customer requirements. Listened to team and customer needs; leveraged strategy and tactical plans for process improvement and leveraging technology.• Created and deployed Customer Experience strategy to define the true customer requirements and ensured product / service decisions focus on the customer or user experience. • Launched first ever enterprise-wide NPS survey and customer insight improvement efforts.• Improved and streamlined order management processing time by converting to EDI.• Spearheaded key company initiatives including acquisition integrations, process and communication improvements, cost-reduction, and technology advancements.• Created and launched internal Voice of the Customer platform to share insights cross-functionally and improve customer experience.• Key role in successful website conversion team transitioning from Commergent platform to WebSphere resulting in better customer experience, site traffic, self-service.

New Hope, Minnesota, Us

Oversaw customer care team with 9 direct reports and a $1M budget.• Successfully led 9 customer care team members, answering calls, and serving customers. Elevated staff performance and reduced call / email volumes by creating a training program and standard operating procedures. Leveraged technology to become paperless and improve workflow.• Quality Management System / QMS Development Team – assisted in creating internal QMS portal and dashboard used to collect business processes focused on consistently meeting customer requirements and enhancing their satisfaction.• Created “LEAD” Continued Education Program; allowing all leaders to continue cultivating their leadership skills after their initial training.

New Hope, Minnesota, Us

Managed sales support function for top 2 national accounts.• Developed and executed plans to leverage multiple go-to-market platforms for top omni-channel customers. Provided sales and marketing operations support through business intelligence.• Ensured contract and customer requirements were met by partnering with customers, supply chain, and sales team through operational practices, efficiencies, and processes.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bs, Entrepreneurship, Marketing

Small Business Management, Business Administration And Management, General