Brenda Melius Email & Phone Number

Saint Paul, MN, US

Mendota Heights, MN, US

• Conduct comprehensive evaluations of current business processes to uncover opportunities for enhancement and optimization.
• Design and execute strategies that streamline workflows, reduce inefficiencies, and boost overall productivity.
• Engage with stakeholders across departments to gather insights, analyze data, and identify key areas for process improvements.
• Lead cross-functional teams in successfully implementing process enhancements and driving progress toward operational goals.
• Create and sustain process documentation, standard operating procedures (SOPs), and training resources to ensure consistency and clarity.
• Apply continuous improvement methodologies, such as Lean Six Sigma, to champion initiatives aimed at operational excellence.

Detroit Lakes, MN, US

• Lakeshirts is a $200M+ nationally recognized leader in the manufacturing of decorated garments, custom headwear, specialty socks, and premium decals and stickers. Lakeshirts is comprised of seven reputable brands that.
• Salesforce CRM Owner and Implementation Leader
• Customer Success and Enablement
• Strategic Senior Leadership Partner
• Acquisition and Integration Leader
• Customer Service and Sales Operations Process Improvement and Optimization

New Hope, Minnesota, US

• Created Loyalty Program strategy to improve customer and brand loyalty with Independent Contract Dealers.
• Designed Safco Rewards Program with an external partner to incent dealer sales and create brand loyalty.
• Customer Rationalization by evaluating the relationships that Safco maintains with current and future customers to determine level of service and sales commitments.

New Hope, Minnesota, US

• Oversaw customer facing teams, managed 9 direct reports, up to 46 team members and a $4M budget.
• Key role in completing an integration move from AS400 to JD Edwards ERP ‘on time’ with no significant disruption to service for 15K customers and 10K products.
• Post-Acquisition Knowledge Transfer: Developed and led a cross-functional teams through 2 acquisition integrations by creating a knowledge transfer plan to ensure education of legacy team members while preserving.
• Lean Six Sigma Projects: Led multiple projects resulting in productivity gains and cost reductions by removing non-value-added work and redirecting resources to more valuable tasks and initiatives, resulting in $1M.
• Championed 7 customer facing teams; aligned team, strategy, and organizational goals to meet and exceed customer requirements. Listened to team and customer needs; leveraged strategy and tactical plans for process.
• Created and deployed Customer Experience strategy to define the true customer requirements and ensured product / service decisions focus on the customer or user experience.

New Hope, Minnesota, US

• Oversaw customer care team with 9 direct reports and a $1M budget.
• Successfully led 9 customer care team members, answering calls, and serving customers. Elevated staff performance and reduced call / email volumes by creating a training program and standard operating procedures..
• Quality Management System / QMS Development Team – assisted in creating internal QMS portal and dashboard used to collect business processes focused on consistently meeting customer requirements and enhancing their.
• Created “LEAD” Continued Education Program; allowing all leaders to continue cultivating their leadership skills after their initial training.

New Hope, Minnesota, US

• Managed sales support function for top 2 national accounts.
• Developed and executed plans to leverage multiple go-to-market platforms for top omni-channel customers. Provided sales and marketing operations support through business intelligence.
• Ensured contract and customer requirements were met by partnering with customers, supply chain, and sales team through operational practices, efficiencies, and processes.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bs, Entrepreneurship, Marketing

Small Business Management, Business Administration And Management, General