Brendan Murphy Email & Phone Number

Greater Philadelphia

Greater Philadelphia Area

As the first employee at Kind Financial I was exposed to a wide range of business development tasks which gave me a unique ‘big picture’ perspective and improved my ability to manage large complex projects. Software Product Manager - Managed product roadmap, backlog & sprints (Administrator level in Jira & Confluence) - Created detailed usage analytics reports to evaluate specific features - Solicited & evaluated client feedback on a regular basis - Evaluated general analytics reporting on user behavior - Developed specs for new features - Coordinated application testing - Daily interactions with Dev, QA, Sales, and Exec teams - Regularly reprioritized product goals to align with the various stakeholder objectives Customer Success Manager- Developed and implemented customer onboarding process and user training- Implemented and configured customer support platforms and workflows - Trained and led Customer Success team - Personally owned onboarding of high value clients Government RFP Project Manager for SaaS solution - Prepared dozens of responses to complex RFPs and delivered presentations for govt agencies - Managed independent and joint RFP responses with Microsoft, KPMG, Accenture, and others - Facilitated extensive contract negotiationsOps - Developed processes for operations, and configured the systems needed to implement (Email & phone, sales CRM, team project management, Internal knowledge base, etc, etc) - Involved in corporate strategy development & coordinated with department heads to implement

Greater Philadelphia Area

- Developed and implemented initial business plan - Oversaw staffing, operations, and financial management - Cultivated new client base for long term accounts - Developed sales strategies for special events and long term accounts