-System Imaging (using ghost, USB boot, PXE boot, etc.)Computer hardware installation/upgrades (including butnot limited to memory, hard drives, and NICs)-Software/OS configurations on various computer andmobile devices-BIOS configurations and upgradesConstant use of AX (Microsoft Dynamics) for ordertracking, check in/out, asset information recording, etcAsset tagging and asset management-Communicate and escalate with management on aregular basis in regard to customer ordersUnpacking, packing, and kitting of hardware andcomponents-Independently acquire additional skills to maintaintechnical competencies

As an IT Intern at Delta I was responsible for collaborating with the IT Manager to ensure that all technology issues were addressed. I acquired skills such as: -set up & maintain servers-setup policies through Active directory -network troubleshooting