• Collaborate with clients to create technical solutions for theirevent’s needs• Trained junior technicians on equipment setup andtroubleshooting• Received recognition for exceptional customer service onmultiple occasions, leading to positive client feedback andrepeat business.

• Manage and train staff on VR Zone procedures with player scheduling, onboarding, and sanitization• Coordinate with venue managers and convention staff to ensure proper event site procedures are followed• Deliver excellent customer service to convention attendees and resolve issues in a professional manner

• Managed over 350 live webinars for GlaxoSmithKline’s marketing led virtual events: building registration pages, speaker training, data input, and custom report generation all in compliance with GlaxoSmithKline’s FDA copy approval process.• GlaxoSmithKline renewed their annual contract two times withmy skills cited as a major contributing factor.• Served as the primary resource on the team for crafting custom HTML and CSS code for registration pages on the ON24 platform.

• Built virtual events with registration page, speaker platform training, data input, and custom reports generation according to client’s specifications• Coordinated with all point of contact persons to manage the delivery of key event related elements• Provided comprehensive live event support, offeringtroubleshooting for issues encountered by speakers.

• Led the implementation process for new clients and developedsolutions to meet their supply chain management needs.• Provided expert guidance and training to client teams.• Collaborated with cross-functional teams to drive continuousproduct improvement initiatives.

• Monitored the new account process to confirm company procedures were followed in order toproperly implement client portfolios consistent with the client’s stated objectives and restrictions• Reviewed all portfolio-based guidelines such as benchmark recommendations, asset allocation,account restrictions, and tax-related information• Communicated with multiple other departments to solve problems and resolve discrepancies

• Assisted in the 2018 operating and maintenance expense budgeting process• Prepared journal entries for transfer notices and reconciled balance sheet accounts to resolve anyfinancial misrepresentations• Assisted with activities needed to submit the Energy Information Administration 923 report• Processed energy transactions within the financial reporting module to correct financial items

• Led daily outdoor and indoor activities for a group of children ages 6 - 11• Maintained a safe learning environment• Provided professional counselor-parent-camper communication• Modeled appropriate behavior by encouraging fair and safe participation in activities

• Maintained client confidentiality and aided with file organization• Assisted with company efforts to transition to paperless operations by transcribing information to digital form• Communicated with attorneys and staff to ensure daily office tasks were completed in timely fashion