• Working with the Leadership team of Partners and Directors to design and deliver the business strategy and drive the day-to-day business operations.• Responsible for team of c.120 people, managing a £16m budget, working with the COO daily as a Chief of Staff and seen as his ‘executive aide’.• Consolidate business performance KPIs; monthly reporting, provide insights, identify improvement areas, and drive necessary actions.• Learnt internal Finance processes from scratch to be responsible for annual financial budget exercise, monthly cost tracking and forecasting against budget, including providing data to key decision makers to enable expense approval. • Oversee and coordinate all business support function teams (HR, Finance, etc.) to drive business priorities and provide regular reporting to stakeholders for various governance forums at Executive level.• Resolve challenges on behalf of the Leadership team and manage stakeholders across all areas of the Firm.• Plan, draft and oversee all Leadership communications (key updates, newsletters, townhalls, etc.).• Lead and support on ad-hoc projects as required to drive performance and operational excellence.

• A £18m investment programme to hire c.120 people in 12 months to create a new Centre of Excellence.• Led the Recruitment Workstream, including a recruitment team of fifteen people.• Reinventing ways of working and driving daily team productivity and performance, the ‘application to offer’ period reduced from 60 days to less than 1 week.• Responsible for recruitment process improvements; ‘As-Is’ process analysis, interviewing impacted stakeholders, ‘To-Be’ process definition and implementing tactical fixes.• Creation of detailed dashboards and reporting, linking finances of the investment case against recruitment progress and targets.

• Rolled out eSignature capability across entirety of PwC UK, becoming the key SME for the UK firm.• Gathered and documented requirements across all areas of the UK firm, including managing testing of the solution and defect resolution.• Worked with a variety of stakeholders at all levels across all Lines of Service, Legal, Risk Management and IT.• Created all change management aspects of the implementation (e.g., comms, training materials).

• Implemented a ‘Source to Pay’ Procurement solution aimed at managing the firm’s £700m third party spend.• Part of the Change Management workstream; lead on compiling the communications plan, drafting communications, and collaborating with senior stakeholders to review and approve.• Took over as Senior Business Analyst; mapping the business processes impacted by the various modules.• Managed a group of senior stakeholders to work through and document the impacted processes.

• Programme to nearshore client onboarding processes to a hub in N. Ireland, across multiple Lines of Service.• Balanced the transition of multiple business units in parallel, ensuring the programme stayed on track.• Worked with a range of stakeholders in each BU to produce detailed ‘As-Is’ process maps and agree the ‘To-Be’ services and end-to-end process, driving x-LoS consistency, process efficiency and cost reduction.• Created communications and training guides, alongside facilitating virtual lunch and learn sessions.• Played a key role in adapting the x-LoS process at the start of Covid to meet the urgent Client demands in response to the pandemic and lockdown.

A number of short term client projects, all three months or less in duration.

• Worked across 32 countries (incl. UK, US, Australia), balancing country and global legislation, and challenges.• Global and local stakeholder management across various departments and levels and externally with vendors.• Designed, created and ongoing maintenance of project related documents (Plan, RAID Logs, etc).• Full review of all current payroll processes to streamline and eliminate as part of handover to new vendor.• Designed and contributed to Change Management plans including training guides, FAQs, and communications.• Identifying Risks, implementing controls across both Global Programs, as well as local country level processes.

• Standardising and optimising HR processes to improve quality and create capacity across the wider HR team.• Managed HR-wide initiative across EMEA to standardise and improve thousands of Service Centre FAQs.• Standardised processes across EMEA/APAC using LEAN methodology.• Analysing large quantities of data, reporting findings to senior management, and forming business cases.• Carried out BAU work to support HR Operations & Payroll when required.