Customer Support Specialist
CurrentAs a Customer Support Specialist at Gracenote my responsibilities are vast and at times complex. As the conduit of communication between our internal database teams and the customer, I need to understand our product, what we can deliver and how, as much as understanding in which ways our data is ingested and implemented by the customer. Having a foot in both camps exposes me to every technical aspect of the business. This means I’m well versed in our own deliverables, be it via API or files, as well as the requirements of the individual customer and how they parse and reflect our data. Being a multinational company, the clients that I manage currently span most of Europe. We are in the process of onboarding Comcast/SKY, to which I’m at the forefront, as well as managing Virgin Media in Ireland, T-Mobile in Austria, Vodafone in Germany and Tele2 in Sweden, among others. Salesforce is our primary CRM leaving me more than comfortable working within it.
