Brendan Carroll Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Richmond

• Support and mentor Consultants to undertake their work on projects and perform daily tasks.
• Triage, assign and coordinate response to leads and business opportunities.
• Work with Program Manager to identify, organise, resource, and manage implementation projects.
• Facilitate a culture of professional development and continuous improvement within the Consultant team.
• Liaise with the Application Support Team to facilitate resolution of client and product support requests.
• Contribute and consult on broader product strategy and planning with the product and technical services teams.

Richmond

• Configured Infoxchange's client and case management software for customers based on agreed scope.
• Analysed customer requirements using stakeholder interviews, workshops, and document reviews.
• Designed solutions that satisfy customer needs utilising existing features of the product.
• Responded to sales enquiries from existing customers and generated proposals for new work.
• Provided Level 3 configuration support, including troubleshooting and resolution of bugs.
• Managed implementation projects, responsible for scope, schedule, deliverables, and change process.

Richmond

• Provided ongoing technical assistance to application users, ensuring support tickets were resolved in a timely and efficient manner.
• Created and updated application training materials for use by internal staff and distribution to clients.
• Created and assigned new business leads to Infoxchange staff.

Northcote

• Designed and implemented reaccreditation process of the National No Interest Loan Scheme (NILS) network, including management of pilot across 10 programs.
• Supported NILS Programs remotely to complete reaccreditation, reviewed Policies and Procedures, loan management system, bank reconciliation, marketing materials, and reporting structures.
• Developed and distributed communications to the National NILS Network regarding reaccreditation.
• Advised key stakeholders on reaccreditation systems and progress through creation of briefing documentation.
• Participated in Quality Assurance duties; reviewed the Half Yearly Statistical Reports of 90 Victorian NILS Programs, and ran workshop at the 2014 Victorian NILS Forum.
• Created and maintained a database detailing program compliance with various requirements, leading to reaccreditation finalisation.

Northcote

• Provided support to NILS providers in relation to the $20 million federally funded Home Energy Saver Scheme (HESS) and Good2GoNow online buying service.
• Responded to public enquiries regarding HESS program, resolved complaints and referred clients to closest provider.
• Provided administrative support to 20 casual trainers in national delivery of program.
• Provided support to Training Coordinator and Good2GoNow Project Coordinator in delivery of national training and buying service website.
• Sent out program communications to national provider network, partner agencies and social welfare providers.
• Performed research and analysis of program outcomes on behalf of the Energy Inclusion team.

Malvern

• Provided high level support to the Director, including coordination of travel arrangements, meetings, catering, appointments, and maintenance of office calendar.
• Oversaw the planning, communications and execution of regular workshops and residential formation programs.
• Communicated as first point of contact with stakeholders via reception, email, telephone, and postal mail.
• Assisted in the compilation and editing of quarterly publication distributed to stakeholders in Australia, New Zealand, and Papua New Guinea.
• Liaised with information technology, multimedia, telephony, stationery and building maintenance companies.
• Facilitated IT training and help desk support to both team members and students of our online courses.

Fountain Gate

• Responsible for attaining revenue and gross profit budgets for individuals and franchise.
• Supervised, managed, and trained 20 staff members, including monthly reviews, ongoing professional development, and performance management.
• Helped oversee the refit of the Computer department, including rearrangement of all stock.
• Managed inventory, including coordination of stock-takes and product ordering.
• Built and sustained relationships with key business suppliers.
• Resolved customer issues and complaints.

Fountain Gate

• Maintained in-office and training calendar, keeping track of schedules/appointments.
• Raised and distributed cheques to suppliers.
• Processed staff payroll and rostering.
• Responsible for debt collection and accounts receivable.
• Performed general administrative duties including filing, faxing, copying, and mailing.

Moorabbin

• Received and processed computer merchandise.
• General housekeeping and maintenance of warehouse.
• Packaged and returned faulty goods to suppliers.
• Arranged store transfers.

Moorabbin

• Served customers and attained budgeted sales figures.
• Merchandised floor stock.
• Managed inventory for department, including product ordering and actioning of aged stock.

Cheltenham

• Served customers and attained budgeted sales figures.
• Merchandised of floor stock.
• Managed inventory for department, including product ordering and actioning of aged stock.

Mentone

• Delegated to team members daily.
• Managed inventory for department, including product ordering and actioning of aged stock.
• Rostered department staff on a fortnightly basis.

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Certificate, Management Of Not-For-Profit Organisations

Certificate Iv In Bookkeeping, Accounting Technology/Technician And Bookkeeping

Certificate Ii In Retail Operations, Retailing And Retail Operations

Victorian Certificate Of Education