Brendan Low Email & Phone Number

Develop training and resource materials for customer success team. Lead onboarding and training of new hires. Assist with ticket and chat macro development and publishing. Create support procedures for new products and update existing articles. Provide guidance to team members for handling of customer inquiries.

Managed support lines for individual consumers and business clients. Manage inbound phone, chat, and ticket support for multiple lines of business and products. Kept 90%+ CSAT across all customer interactions.Lead training and onboarding of new merchant accounts, from single store to multi-state operator. Create training materials for merchant leaders to.

Scottsdale, AZ

Review claims for coverage under policies. Use all documentation including damage photos, inspection reports, vehicle history, and others.Maintain communication between Host and Guest to resolve claim through e-mail and phone.Obtain and review repair estimates for accuracy.Handle setting up independent appraisers and subrogation vendorsAssist with claims.

Scottsdale, AZ

Triage new claimsManage claims text message support serviceSubmit documentation to outside vendorsManage insurance callsManage claim department phone line

Complete accurate and properly formatted translations.Translations from Spanish to English and English to Spanish of various documents such as: birth certificates, education reports, diplomas, interviews, and character references. Provide Certificates of Translation with each document.

Mesa, AZ

Provide one-on-one in-home care for special needs young adultWork with client on habilitation in order to promote independence in everyday life, including preparing snacks, learning to use communication device, household chores, and hygiene.Assist with attendant care to better quality of life, including meal preparation, hygiene, and cleaning.Provided.

Tucson, AZ

Assisted customers by phone and in person, including answering questions about company policy and making appointmentsWorked with customers to answer tax questions about appropriate form usage and deadline informationMaintained office organization by filing client paperwork and keeping office stocked with suppliesTook payments from clients

Tucson, Arizona Area

Assisted occasionally with translation of court documentsReceived an in-depth education about the workings of the Court by meeting with various department heads

Tucson, AZ

Provided service to customers as a front cashier by taking paymentsAnswered questions pertaining to store products and servicesMaintained store organization by assisting with stocking products and cleanliness as needed