Project manage the onboarding and implementation of the POSaBIT POS system and Payments Solutions for merchant clients.

Manage operations of independent literary press, including editing articles and manuscripts, executing sales campaigns across ad services (BookBub, Fussy Librarian etc.), and management of eBook catalogue (Amazon KDP, BN, Kobo, Apple, and Google). Collaborates with publisher on long-term strategy for new author acquisition, marketing, development, and reader engagement.

Oversaw retail operations while leading teams in high volume sales environments, generating multi-million dollar revenue streams. Assessed all areas of company operations and developed systems to improve long-term efficiency, and profitability with a focus on sustaining and improving the customer experience, employee development, and positive growth during the pandemic. Collaborated with fellow senior management to establish SOPs utilizing data analytics (Jane Technologies, HeadSet) that addressed sales trends and projections, evolving industry standards, while adapting to new technologies (GreenBits, WA state traceability, SpringBig).

Cross-functional duties with a focus on the customer experience, product education, and internal operations. Oversaw customer engagement (Zendesk CRM, Trello), transaction processing (Stripe and PayPal API’s), multi-department supply orders (Netsuite), equipment service and maintenance, and physical/digital inventory control.Collaborated with IT, Engineering, Sales, and Marketing teams on new product KickStarter Campaigns, CES convention showcase, equipment performance, feature development for future release, sales and promotions, and the overall customer experience.

Managed two locations during tenure including Northwest district flagship store, leading teams centered on product curation, best practices, and delivering excellent customer service.Led the company in online sales via Amazon, Ebay, Abebooks etc. averaging 10% sales increases yearly, both in volume and revenue. Implemented dynamic inventory control through systems built on education, and integration of new technology tools (SIPS). Facilitated operational needs of NW district's seven retail locations by leading teams on delivery of high dollar goods to Dallas, TX headquarters, directing multi-stage product curation, and managing operations of annual warehouse sales.Designed and project managed two store remodels (Tukwila and Seattle locations).Promoted multiple team members into management and leadership positions within the company.