Consultant, Business Advisory Services
CurrentChange Manager, Consumer Packaged Goods:Authored and distributed change communications to a workforce of 4000+ as part of a major domain migration project for industry leaders in sugar confections. Partnered with Senior Leadership Team to strategically craft messaging to improve adoption and minimize Help Desk traffic. Created how-to guides and Help Desk knowledge articles for diverse audiences. Developed Help Desk SharePoint site to host learning materials and support guidelines.Learning & Development Specialist, Quick-Service Restaurant Chain:Directed an audit of two compliance modules, "Safe, Respectful, and Inclusive Workplace" and "Workplace Violence Prevention" distributed to 15 international markets/150k+ employees. Leveraged Agile framework to deliver key findings and propose recommendations to improve organizational efficiency in the development cycle.Instructional Designer, Consumer Packaged Goods:Produced 4+ hours multimedia training videos and 300+ pages of knowledgebase documentation impacting 700+ employees to support implementation of new ERM, Microsoft Dynamics 365. Facilitated training on 30+ webinars, collecting survey results and applying feedback to improve learning experience. Led “Train the Trainer” efforts for Change Champion network. Leveraged Human-Centered Design principles to improve ERM functionality and improve the user experience on POS and Safe Vault interfaces.
