Accomplished Customer Success professional with over 20 years experience, working with clients globally, and locally - in Ireland, UK, North America, Germany, France, Greece, and MEA.My goal is to maximise RoI in technology for a client - bringing cost, efficiency, & user-experience benefits to the client's business; and, on the vendor side - customer loyalty, renewals, and growth.For the past 14 years, I have been a Strategic Technical Account Manager with Citrix/Cloud Software Group, starting as a member of the team, and progressing to Principal Strategic TAM within the UKI & Nordics team.Additionally, I held a Services Lead remit, accountable to the customer for aligned delivery across the streams of Support, Consulting, and Adoption and I was a Team Lead & mentor, guiding on regular activities, and serving as a point of escalation in high-visibility customer scenarios. Lastly, I occasionally delivered Pre-Sales pitches for services uplifts.In the past 4 years in this role, I managed the worldwide Customer Success and Technical relationship with two global Investment & Retail banks, with over 500k employees between them using Citrix technology (combined ARR >$23M), and with a national healthcare organisation (ARR $3M) - within Citrix's largest and most strategic customers globally.This has been a demanding but rewarding role, with the power to simultaneously truly shape the customer experience, and, help ensure renewals and growth for Citrix.It drew heavily on the ability to blend comfort with EUC Technology, with strong interpersonal and persuasion skills, to communicate, build relationships, and drive results with audiences from engineer through C level.I am passionate about delivering genuinely valuable and tangible results which enable maximum business utility from technology investments. Clients value my no-nonsense & consultative approach, which I use to develop effective understanding of their primary goals and concerns, and the characteristics and challenges that make each unique. I used this understanding, along with constant awareness of the priorities and challenges of all within Citrix who worked towards the common customer success goal, to drive these valuable & tangible results for my customers.The key strengths which enable my success are in the areas of:• Account Management• Building Strategic Relationships• Solution Negotiation• Consulting• Project Management• End User Computing• Virtualisation / Cloud Computing• Citrix• Microsoft