Brendan Murphy Email & Phone Number

Ireland

Priority Plus was Citrix's top-level Service offering for customers for whom Citrix Technology is Mission Critical. I coordinated the service streams of Professional Services, Support, and Adoption, to ensure successful outcomes for these Top-Tier Citrix customers. I achieved this by aligning the actions & messaging of all teams to the customer, and by serving as a point of escalation for customers or internal resources

Managed a portfolio of Enterprise Customer Success Relationships with strategic customers in Finance & healthcare. >500k total seats, ARR >$25M. Helped customers maximise value from investment in Citrix Technologies, driving benefits in cost, efficiency, & user-experience for the customer, and customer loyalty, expansion, & growth for CitrixAchievementsCore:- Conducted periodic Business Reviews to evaluate progress & plan strategic goals- Built Strong & trusted relationships - with the customer & all assisting in their success, engineers through C-Level- Coordinated cross-functional resources towards customer day-to-day requirements, and long-term goals – consulting, sales, support, engineering & product teams- Drove customer-focused development - scoping customer’s business & tech requirements, educating Product Management & Engineering, driving prioritisation & delivery- Scoped & planned roadmap and feature deep-dive sessions from Product & Engineering teams- Encouraged usage expansion via tech updates & assistance. Reported on adoption.- Managed escalated customer issues - Break/Fix support, Service & Product Feedback, Licensing, & more"Stretch":- Collaborated directly with Sales teams to align activities for existing deployment success, & identify opportunities for growth & further value delivery- Thought leader in renewals process - co-developed collateral demonstrating value delivered, & future plans- Pre-Sales - Developed & delivered services upsell sessions to existing & new customers- Led projects across Customer Events, Reporting, Best Practice in Cross-functional engagement, Customer engagement best practices, & Language skills for colleagues - Citrix DubTech - 65 attendee enterprise client event. Managed end-to-end: Logistics, Executive sponsors & Presenters, Technical & Discussion Sessions, Labs- Represented Citrix at Citrix User Group Community (CUGC) events. Presented on endpoint trends & challenges for enterprise customers, Nov 2022

Dublin, County Dublin, Ireland

• Cadence reviews with team members.• Guidance on complex customer and internal issues• Regular shadowing and hands-on workshops with new hires.• Point of escalation in lieu of management

Dublin, Leinster, Ireland

Dublin

Bsc, Computer Applications

Project Management Professional - Passport To Pmp Course, Project Management