Developing strong client relationships with both national agencies and direct clients; ensuring a positive experience through a high level of customer support and communicationWorking to meet aggressive sales targets while maintaining a high quality of service Managing internal relationships including content production, promotions, ad-ops, etc to ensure deadlines are met, client expectations are understood and custom executions run smoothlyWorking with internal search and social partner to provide integrated solutions to clients

Managing internal relationships including content production, promotions, ad-ops, etc to ensure deadlines are met, client expectations are understood and custom executions run smoothlyBrought in to lead when accounts are at risk and ensure that campaigns run smoothly keeping the relationship strong between Star Metro Media and client

Working with the sales team to come up with performance strategy and expertiseHelping to educate clients on programmatic strategy and effectivenessUnderstanding client needs and responding to RFPs accordingly

Establishing and maintaining strong client relationships through regular close contact account managementEffectively interacting with other departments including the sales team when handling campaign start-ups, maintenance and reportingMonitoring and analyzing performance data and ongoing strategy throughout the length of the campaignsProducing weekly, monthly and quarterly status reports to clients and establishing individual requirementsHandling new campaign start-ups, upgrades and renewals

Managed the community, public, media and stakeholder relations as the Community Relations Coordinator. The Federation of Calgary Communities is an umbrella organization supporting over 200 not-for-profits in the Calgary area including 146 community associations. Over two plus years at the Federation I took on and successfully met a broad variety of Public Relations challenges. This role included, but was not limited to:writing, editing and producing the organization’s communication pieces including a monthly newsletter;improving the organization’s overall image amongst its members and stakeholders; working with stakeholders and partners in the public and private sectors; anddeveloping a proactive approach to the organization’s media relations.