Brenda Tan Email & Phone Number

https://www.ipreciate.co/iamassociates-tnc?fbclid=PAAaabqwLK-bcGz6KkNEy61tQNlEHk-9ID3G_YQ1wqOVDJy5mBLt0vl3lgQ_8_aem_ARVAHzxHS-F4zbb_Wc2rKmhKGQ0UAl1fkc0yRBfFRx2TaOv6RRR_nGDtRNSX0iqQuBA

• Interacted with customers daily while promoting exclusive offers • Exhibited up-to-date knowledge of products, prices and services offered • Solely manned the booth and performed department tasks such as opening and closing, book-keeping, replenishing of stocks, handling and processing transactions, as well as stock-checking. • Met or exceeded customer needs through providing additional services such as customisation of any form, gift wrapping and providing personalised product… Show more • Interacted with customers daily while promoting exclusive offers • Exhibited up-to-date knowledge of products, prices and services offered • Solely manned the booth and performed department tasks such as opening and closing, book-keeping, replenishing of stocks, handling and processing transactions, as well as stock-checking. • Met or exceeded customer needs through providing additional services such as customisation of any form, gift wrapping and providing personalised product recommendations• Engaged up-selling and cross-selling techniques to help increase sales and achieve business's objectives Show less

• Designed marketing/social media collaterals • Brainstorming social media content • Responsible for copywriting social media posts• Planning live streaming content• Liaised and engaged with Instagrammers/Influencers/KOLs with regards to collaboration details

• Interacted with customers daily while promoting seasonal products and provided personalised product recommendations • Answering customers' queries• Cashiering responsibilities• Developed probing and selling skills through building rapport with customers

Main Responsibilities and Tasks 1) Training and management of freelancers for banking mystery shopping projects – UOB o Recruitment and screening of potential freelance mystery shoppers o Conducting multiple rounds of training for shoppers o Listenback scoring of 2-3-hour long recordings to check quality and accuracy of assessments provided by shoppers2) Listen back for industry-wide banking compliance project – Association of Banks of Singapore o Extraction of… Show more Main Responsibilities and Tasks 1) Training and management of freelancers for banking mystery shopping projects – UOB o Recruitment and screening of potential freelance mystery shoppers o Conducting multiple rounds of training for shoppers o Listenback scoring of 2-3-hour long recordings to check quality and accuracy of assessments provided by shoppers2) Listen back for industry-wide banking compliance project – Association of Banks of Singapore o Extraction of irregular conduct of sales representatives within the sales process3) Reporting for industry-wide banking compliance project – Association of Banks of Singapore (ABS)o Extracting figures from different data sources and creation of Powerpoint presentation deck4) Scoring and data handling for automotive survey – Cycle & Carriage o Scoring of sales process via listen back of audio recording and data entry for completed assessments o Making detailed transcripts of multiple encounters between shoppers and sales representative within the sales processo Conduct face to face online surveys with respondents 5) Tallying figures of past year’s reports to ensure consistency for a Parent Satisfaction Survey – NTUC First CampusOther Assignments & Projects1) Organic Development of Brand health research study with Research Director – Wearnes Automotive o Worked with the Research Director and full-time researcherso Handled data entry and checking of completed interviewso Created monthly reports for the client o Learnt to use PSPP for effective data analytics for the client’s project2) Participated in an In-depth Interview session with Research Director for NTUC First Income o Assisted him with scribingo Gained the opportunity to see how a moderator conducted the session o Picked up skills as to how an in-depth interview was conducted3) Mentored new interns from SBM and assisted them in settling in for internship Show less

• Assisted in sending guests up to designated places• Interacted with many customers and answered customers’ queries

• Assisted in sending guests up to designated places • Interacted with many customers and answered customers’ queries

• Served food and beverages to customers in fast-paced environment• Cashiering responsibilities • Provided timely and great customer service and ensured a good customer experience • Developed Interpersonal skills such as active listening, multi-tasking and verbal communication• Supported in business operations during peak period• Experience of handling difficult customers

• Learnt to handle certain machinery for packing and other operations• Interacted with more than 50 customers daily while promoting exclusive products, providing personalised product recommendations and answering customers' queries in a fast-paced environment• Provided samples of goodies for customers• Experience of handling tough and difficult customers

Bachelor Of Business Administration - Bba, Business

Appointments: Project Hue Dreams XIII (Project Leader) Activities and Societies: Member, SMU Marketing Society Teaching Assistant, OBHR637.

International Student Exchange Programme, Bachelor Of Business Administration - Bba

Fall 2023 Exchange Programme Modules: Building Small Medium Enterprises (SMEs), Corporate Social Responsibility, Digital Marketing.

Marketing, Cgpa: 3.88/4.0

Activities and Societies: School of Business Management Club Leadership Roles: • OIC (Overall In Charge) of SBM Recruitment Drive x.

Education record

Activities and Societies: Choir Held the Sectional Leader role from 2014 to 2016 where I had to guide and train more than 15 students.

Education record