• Completed and graduated a 2 week online training course via Microsoft Teams• Learned and operate 6 software programs: CSG, Einstein 360, Retail 360, RQ, XOE and XStore• Follow company’s CREATE customer experience standards: Connection, Research,Educate, Ask/Assume the Sale, Thank and Evaluate• Assist customers by selling: Xfinity Cable TV, High Speed Internet, Voice (Landlines), Mobile and Home Security Systems• Xfinity Mobile: Pitch and sell Unlimited mobile phone plansHandle Bring Your Own Device (BYOD), trade-ins, and new phone transactionsTransfer original phone number and data from old device to new deviceSell mobile phone accessoriesTroubleshoot customer’s mobile phone and iPad problems• High NPS Survey Metrics due to excellent Customer Service• Swap out old equipment, issue new equipment, and empty equipment cart• Process in-store bill payments• Secure demo displays in safe nightly: All iPhone, Samsung, Google, & MotorolaPhones as well as iPads & Watches• Managerial Duties: Open/Close store & register in XStore, Open/Close RQ

Sell clothing, jewelry, and home goods on Poshmark app.Awarded top seller, top 10% sharer, top-rated 5 star seller, Posh mentor, fast shipper.Personal closet has grown from 0 to 112,000 followersSold 200+ items generating $5,000+ in sales, over 340 current item listingsUtilized Skills:Accounting, copywriting & editing, customer service, graphic design, marketing, merchandising, networking, photography, sales, shipping, social media

Took care of elderly Mother due to hip replacement surgery and cancer. She passed away on 12/19/2020.Assisted with physical therapy exercises and medicine dosages, shopped for groceries and prepared meals, provided transportation to doctor's appointments and helped with mobility, retrieved the mail and performed various household chores, assisted with personal care and hygiene, provided companionship and entertainment

Writer of original stand-up comedy materialAlso includes, but not limited to:Analyzing current events, generating ideas, researching, writing, typing, editing, proofreading, copywriting, marketing, performing, blogging, website maintenance

Processed daily shipments, organized products on stockroom shelves, disposed of cardboard waste, trash, and recyclable materials, replenished merchandise, assisted managers with visual displays of new merchandise during monthly floor sets, dressed and styled mannequins, provided customer service on sales floor when needed, returned go-backs to their proper places in the store, sent back sale merchandise consolidation and catalog returns, participated in counting store's physical inventory, and upheld Talbots service standards

Utilized product knowledge sharing to create client loyalty, provided an exceptional client experience through relationship building, consistently achieved individual sales goals, which supported store goals, efficiently performed register transactions, processed online orders in-store on iPad, opened Perfect Rewards - Ann Taylor Store Credit Card or MasterCard for clients, recovered and replenished the store, processed shipments and DOM orders, executed merchandising directives and maintained visual merchandising presentations, understood the Ann Taylor culture, values & practices, and store operational standards, maintained a clean store environment

Provided telephone support, greeted clients, maintained time and attendance record, sorted and distributed incoming mail, booked meetings in conference room, typed letters, proposals and memos, made copies of documents, upgraded filing system, sent out drawings via messenger, mailed current invoices and faxed past due bills, made travel and car arrangements, prepared expense reports, ordered food and supplies, archived drawings

Opened/closed store, supervised employees, trained new hires, handled customer complaints, sold products, created merchandise displays, operated registers, processed shipments, set-up sales, prepared daily sales reports and bank deposits

Opened/closed kiosk, sold products, provided customer service, stocked shelves, operated register

Temp assignment at Merck & Co., Inc. - World Headquarters

Directed meeting attendees, answered phone, updated message board, typed correspondence, prepared expense reports, made travel arrangements, managed two room set-up men, double checked conference room set-ups, made copies and sent faxes for visitors, filled-in for CEO's Executive Receptionist



PREVIOUS EXPERIENCE:

★ Administrative Assistant - Sales & Marketing Development Department,
Talent Tree Staffing Services - Merck & Co., Inc., Whitehouse Station, NJ

★ Secretary - Eli Lilly Task Force, Foster Wheeler USA Corporation, Clinton, NJ

★ Air Talent, 1490AM - WBCB Radio Station, Levittown, PA

★ Secretary/Receptionist, Air Personality, New Jersey 101.5FM - WKXW Radio Station, Ewing, NJ
(**** Please see recommendation below.)

★ Account Representative, Al Paul Lefton Advertising Agency, Philadelphia, PA



**** Recommendation:

Secretary/Receptionist, Air Personality
New Jersey 101.5FM WKXW Radio Station

Mike Landry
Traffic Asst. at Millenium Broadcasting

I would like to recommend Brenda Wester for a position in your company or business. She has worked for me and I found her to be very reliable, responsible and a great worker. Without
reservation, I know Brenda will be a fine asset to your business.

Sincerely,
Mike Landry...Former Program Director...WKXW 101.5 FM

May 14, 2012, Mike managed Brenda at New Jersey 101.5FM WKXW Radio Station