As a dedicated Support Desk Team Lead, I excel in fostering a high-performing support team committed to delivering exceptional customer service. With a focus on operational excellence, I manage day-to-day support activities, ensuring swift resolution of technical issues and providing strategic guidance to my team. My role involves:Team Leadership & Development: Mentoring and training support staff, facilitating skill development, and cultivating a collaborative environment to boost team morale and performance.Customer Experience Optimization: Implementing best practices and processes to enhance the efficiency and effectiveness of our support operations, leading to improved customer satisfaction and retention.Process Improvement: Analyzing support metrics and feedback to identify areas for improvement, streamline workflows, and implement solutions that drive operational efficiency.Issue Resolution: Overseeing the resolution of complex technical issues and ensuring that support tickets are addressed in a timely and effective manner.Cross-Functional Collaboration: Working closely with other departments to address systemic issues, integrate new technologies, and align support strategies with organizational goals.Passionate about leveraging data-driven insights and a customer-centric approach to elevate support services and drive organizational success. Always committed to continuous learning and adapting to the ever-evolving landscape of customer support.

TSC Team Supervisor at The Brookfield Group 🖥️ | Orchestrating a High-Performance Team of Technical Experts to Deliver Unrivaled Customer Service 💡 | Ensuring Legendary Support: From Supervising Highly Educated Professionals to Spearheading Support Ticket Management ⚙️ | Meticulously Aligning Operations to Meet and Exceed SLAs with Precision and Expertise 🎯 | Navigating the Intersection of Technical Excellence and Customer Satisfaction with Finesse

Legendary Customer ServicesProviding Next Level Technology Solutions

First Call Resolution Customer ServiceActive Directory, Exchange, Office 365, Server 2008-currentApplication InstallationVPN installations; Troubleshooting VPN network accessPrinter, USB Devices, Backups Firewall configurationWebsite traffic handlingNetwork PermissionsPhone Systems, FreePBX, Sangoma, Cisco PhonesMeets or Exceeds SLA'sMinimal Escalations'Average Customer Satisfaction over the course of the year 24/25.

Provided friendly onsite home and office computer repair service. Services included diagnostics, hardware and software upgrades/repairs, Operating System installation and re-installations, virus removal, network set up, wireless setup, and data recovery.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security and systems groups.Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.Determines and recommends which products or services best fit the customers' needs. degree in Computer Technology, Information Technology, Computer Science or equivalent programExperience with Windows Server operating systems setup and maintenanceExperience with network configuration/troubleshootingExperience with server hardware setup/troubleshootingExperience in object orientated programmingExperience in system administration Complex problem-solving and analytical skillsAbility to multi-task, prioritize, and be detail-orientedAbility to take initiative and be proactiveAbility to work in a team environmentAbility to work independently and be resourcefulAbility to present complex information in a clear and concise mannerProficiency in Microsoft Office products:15 years of experience in the field and related areas.

I capture moments in peoples lives they will cherish forever!

Serving guests at Red RobinSuggesting certain menu options based off customers request.

Responsible for maintaining and updating network infrastructure for two charter schools. Network included (2) primary servers (Win2K8) running Active directory, DNS and MS Exchange. Responsible to maintain and secure wireless networks at both school locations. Responsible for supporting over 100 remote PC stations for teachers, administrators, and students. Provided instruction and tasking for several grade levels and classes in technology based curriculum

Perfectly prepared beverages for customers!

Assembled a variety of ball screws.

Maintained control of the Pacific Submarine Broadcast. Monitored all incoming and outgoing message traffic to the Submarine force. Knowledgable with ISABPSHeld a US Top Secret ClearanceAccountable for Cryptographic materials