Brennan Basinger Email & Phone Number

Little Rock, Arkansas, United States

• Initiated and led over 30 technical problem resolution calls per day, coordinating efforts between multiple teams, clients, and stakeholders to resolve complex issues and ensure timely solutions.• Monitored and maintained over 5,000 Windows and Linux servers, ensuring system stability, minimizing downtime, andimproving operational efficiency.• Communicated complex technical concepts to non-technical staff, simplifying information for over 30+ stakeholders, leadingto clearer understanding and quicker issue resolution.• Collaborated with 12+ cross-functional teams, each with 15+ members, to tackle IT challenges, drive successful projectoutcomes, and improve overall team efficiency.• Ensured compliance with IT policies and procedures, helping the organization maintain a 99% compliance rate andstrengthening IT security and integrity.• Engaged in ongoing professional development, attending 5+ industry conferences and training sessions annually to stay up-to-date with the latest IT trends and technologies.• Mentored and guided 8+ junior team members, providing training and support to enhance their technical skills and foster their professional growth.• Created and optimized databases and data entry systems, streamlining workflows for over 100+ users and contributing tooperational efficiency.• Provided technical support, answering support tickets per day and leveraging expertise to solve complex issues and support new project implementations.

Little Rock, Arkansas, United States

• Planned, organized, and coordinated 3-5 special events per month, engaging 50+ club members and enhancing community involvement within the facility.• Recruited, hired, and trained over 5 new staff members, contributing to a highly effective team that consistently exceeded performance targets.• Collaborated with cross-functional teams to optimize operations and improve customer satisfaction for 4,000+ members, ensuring smooth and efficient operations for all activities.• Motivated 50+ athletes weekly, enhancing strength, agility, and performance through targeted training and nutritional guidance, leading to an improvement in player success.• Conducted 20+ private lessons per month for members, providing personalized coaching to improve skills and ensure measurable clientc success.• Ran 3-5 weekly pickleball clinics, with each clinic serving 5-15 club members, improving skill levels and fostering a strong community of players.• Managed day-to-day operations of facility, overseeing 8 indoor and 4 outdoor pickleball courts while acting as manager on duty, ensuringsmooth operations for 4,000+ members.

United States

• Increased sales revenue by over 10% each consecutive year, leveraging technology solutions and optimizations to drive engagement, boost customer acquisition, and enhance overall profitability.• Trained and mentored new employees on system operations, ensuring smooth onboarding and empowering them with the knowledge to efficiently use company technology.• Developed and optimized the company website, implementing user-friendly features that increased customer engagement, resulting in a 30% growth in online sales and a 25% improvement in site traffic.• Communicated complex technical enhancements to non-technical staff, providing clear explanations that led to improved adoption and usage of new systems, contributing to a 20% increase in overall productivity.• Conducted regular system monitoring and maintenance for all company hardware and software, minimizing downtime and increasing system efficiency by 15%.• Configured hardware, devices, and software to set up workstations for 10+ employees, improving operational efficiency and reducing onboarding time by 30%.• Patched and updated software regularly to eliminate security issues, maintaining a secure IT environment and safeguarding company data from cyber threats.• Engaged in ongoing professional development, attending 3+ tech seminars and workshops annually to stay current with evolving IT trends and technologies.

Bachelor Of Science - Bs, Computer Science And Engineering

Cybersecurity