Brennan Basinger Email & Phone Number

Little Rock, Arkansas, United States

• Initiated and led over 30 technical problem resolution calls per day, coordinating efforts between multiple teams, clients, and stakeholders to resolve complex issues and ensure timely solutions.
• Monitored and maintained over 5,000 Windows and Linux servers, ensuring system stability, minimizing downtime, andimproving operational efficiency.
• Communicated complex technical concepts to non-technical staff, simplifying information for over 30+ stakeholders, leadingto clearer understanding and quicker issue resolution.
• Collaborated with 12+ cross-functional teams, each with 15+ members, to tackle IT challenges, drive successful projectoutcomes, and improve overall team efficiency.
• Ensured compliance with IT policies and procedures, helping the organization maintain a 99% compliance rate andstrengthening IT security and integrity.
• Engaged in ongoing professional development, attending 5+ industry conferences and training sessions annually to stay up-to-date with the latest IT trends and technologies.

Little Rock, Arkansas, United States

• Planned, organized, and coordinated 3-5 special events per month, engaging 50+ club members and enhancing community involvement within the facility.
• Recruited, hired, and trained over 5 new staff members, contributing to a highly effective team that consistently exceeded performance targets.
• Collaborated with cross-functional teams to optimize operations and improve customer satisfaction for 4,000+ members, ensuring smooth and efficient operations for all activities.
• Motivated 50+ athletes weekly, enhancing strength, agility, and performance through targeted training and nutritional guidance, leading to an improvement in player success.
• Conducted 20+ private lessons per month for members, providing personalized coaching to improve skills and ensure measurable clientc success.
• Ran 3-5 weekly pickleball clinics, with each clinic serving 5-15 club members, improving skill levels and fostering a strong community of players.

United States

• Increased sales revenue by over 10% each consecutive year, leveraging technology solutions and optimizations to drive engagement, boost customer acquisition, and enhance overall profitability.
• Trained and mentored new employees on system operations, ensuring smooth onboarding and empowering them with the knowledge to efficiently use company technology.
• Developed and optimized the company website, implementing user-friendly features that increased customer engagement, resulting in a 30% growth in online sales and a 25% improvement in site traffic.
• Communicated complex technical enhancements to non-technical staff, providing clear explanations that led to improved adoption and usage of new systems, contributing to a 20% increase in overall productivity.
• Conducted regular system monitoring and maintenance for all company hardware and software, minimizing downtime and increasing system efficiency by 15%.
• Configured hardware, devices, and software to set up workstations for 10+ employees, improving operational efficiency and reducing onboarding time by 30%.

Bachelor Of Science - Bs, Computer Science And Engineering

Cybersecurity