Francis Brennan Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Worked closely with management to improve backend of website and improve day to day processes - Managed customer relationships - Onboard new brokers to sell product- Manage existing relationships with current Brokers

Greater San Diego Area

- Worked with customers to fine merchandise that suited specific needs- Communicated with sales team and management to meet specific sales quotas for pay period- Developed product knowledge by working with sales reps from specific brands on a monthly basis- Maintained floor space and presented merchandise in an appealing fashion to consumer for purchase

Poway, Ca

- Responsible for receiving inbound calls from restaurants all over the country- Help troubleshoot HME equipment, and offer verbal instructions to alleviate issues as they arise- Offered excellent customer service and technical support to various consumers throughout US and Canada

Seattle, Wa

- Managed the flow of day to day operations within the business- Responsible for counting out all employee's registers at the end of shifts- Made sure all employees had necessary information and resources to fulfill specific roles- Worked with the General Manager to make sure all building and operational functions were successfully achieved- Assisted guests with specific questions, concerns and complaints

Bellevue, Wa

- Assisted in scheduling appointments for guests across all Gene Juarez locations in the Puget Sound- Handled a high volume of phone calls and provided knowledge of various styling and designing services provided by Gene Juarez- Dealt with potential customer issues in a calm and professional demeanor- Consistently used problem solving skills and customer service experience to prevent scheduling issues and keep guests satisfied- Conducted phone calls in a very pleasant, yet efficient manner to also promote and sell new services for the company and the clients- Designers regularly receive mentions in salon about clients overall satisfaction with phone call and scheduling experience

Bellevue, Wa

• Report directly to business owner of two separate businesses. Short Term Suites, a short term rental business and Seascape Homes, a property development company• Primary responsibilities for Short Term Suites involve maintaining 30+ properties belonging to company owner.• Responding to inquiries from potential tenants over phone and e-mail.• Scheduling and planning move in/move out dates with prospective tenants• Discussing with prospective tenants and finding ideal units all around Seattle to suit needs of tenants.• Negotiating rent with tenants • Responsible for all maintenance needs of units and managing three apartment buildings. Including everything from cleaning, landscaping, fixing appliances, and fulfilling customer/tenant requests.• Scheduling appointments with various subs to maintain overall well-being of properties when necessary. Including plumbers, painters, appliance specialists, electricians, locksmiths etc.• Maintaining a cleaning schedule with professional cleaning service to have all 30+ units cleaned within timely manner for next tenants to move in primarily within same day of move out.• On call 24 hours a day 7 days a week for all problems that occur with properties and current tenants. As well as prospective tenants looking for housing in Seattle from all around the world.• Some maintenance of Short Term Suites website including taking pictures of units and writing and editing text for web master to use. • Keeping track of, and collecting rents in timely manner• Built and designed website for Seascape Homes

Greater Seattle Area

• Maintained day to day e-mail communication between myself and other employees regarding sales initiatives and marketing projects• Performed administrative duties for the office• Planned itineraries for business trips• Worked on various sales and marketing projects for primary Starbucks client• Responsible for maintaining and stocking a Flavor Space for tasting of potential products to be submitted to customers. • Participated in sample tasting and provided calculated feedback to R&D team• Packaged and delivered samples to customers across Seattle, as well as picking up• Planned luncheons for potential clients and visits from upper management• Ordered equipment and other materials to maintain proper functions

Greater Boston Area

• Responsibilities included customer service management and supervision of interns. • Oversaw client accounts and headed overall client support, order account processing, scheduling phone calls and meetings with clients, shipping of products to customers. • Oversaw specific customer specifications for overall customer satisfaction. • Managed day to day communications with customers, and was used as the • First point of contact for all customers on website.• Responsible for directing all appropriate e-mails and communications to the appropriate person within the company.• Scheduled meetings with large budget companies to collaborate on customized product purchases, and developing specific prototypes to fulfill customer needs• Documented client purchases and information through Quick Books and PayPal, and used exceptional communication skills to negotiate with clients on purchases while promoting company philosophies.• Working for a small startup company, I was tasked with a variety of different roles from packing boxes and vacuuming floors to helping write proposals and managing day to day developments on the website like product descriptions and pricing• Scheduled visits with clients interested in coming to the office and explained, sold products in a professional manner.• Attended engineering Maker Faire trade shows in New York, Detroit and San Francisco and sold products out of booth directly to consumers. Oversaw all planning and scheduling of events, including inventory, booth set-up, flyers, presentation of merchandise and lodging.• Participated in conference calls with marketing agencies and public relations firms to select the best Co. to represent our Company needs.• Designed PowerPoint presentations to explain sales/marketing and communication processes that were presented at weekly budget meetings.• Used Google Analytics/Ad words to promote company through search engine optimization to help generate increased traffic through website.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Curry College Men's Soccer Team, Curry College Public Relations Students Association

Education record

Activities and Societies: Issaquah High School Men's Soccer Team

Facilities Planning And Management

Currently enrolled in classes to receive certification in Facilities Planning and Management