Stuart Brennan Email & Phone Number

Dublin, County Dublin, Ireland

Program Manager for the ServiceNow Program - enabling and implementing ServiceNow modules across our business.Project Manager for various cross-functional and strategic projects that deliver value on an organisation-wide scale.Responsible for the planning and delivery of: • Revamped time card management solution for over 1,000 internal users• Leave management solution for internal employees, saving the company >€50k yearly• Transition of 1,200 internal users from… Show more Program Manager for the ServiceNow Program - enabling and implementing ServiceNow modules across our business.Project Manager for various cross-functional and strategic projects that deliver value on an organisation-wide scale.Responsible for the planning and delivery of: • Revamped time card management solution for over 1,000 internal users• Leave management solution for internal employees, saving the company >€50k yearly• Transition of 1,200 internal users from Dropbox to SharePoint, ensuring €250k annual savings• Development of a customer portal for one of Afiniti's largest partners Show less

• Managed multiple cross-functional projects for expanding Glooko’s global footprint into international markets through reimbursement programs in Belgium and Germany• SAFe certified scrum master assigned to two development teams, tasked with ensuring on-time delivery of major development projects• Led and managed a two-person team assigned with transitioning 5,000 US-based hardware users from 3G to 4G before sunset deadline; delivered successfully, on-time and under budget.•… Show more • Managed multiple cross-functional projects for expanding Glooko’s global footprint into international markets through reimbursement programs in Belgium and Germany• SAFe certified scrum master assigned to two development teams, tasked with ensuring on-time delivery of major development projects• Led and managed a two-person team assigned with transitioning 5,000 US-based hardware users from 3G to 4G before sunset deadline; delivered successfully, on-time and under budget.• Organized and facilitated Corporate KPI milestone check-ins with our ELT, ensuring all metrics were updated ahead of board meetings and quarterly company-wide all hands meetings• Placed in charge of Clinical Research project delivery, hosting bi-weekly meetings to gather requirements and filter the pipelines to dev teams. Show less

Boise, Idaho Area

• Worked under VP of Product to scope, plan and execute on Product Roadmap items• Managed 12+ partner relationships, including company’s 5 largest contracts, to understand expectations and deliver positive outcomes, so far resulting in 110% revenue increase YoY• Program Manager for 12-peron Engineering team, driving requirements and design to ensure on-time delivery to customer/partner specifications. 100% success rate in delivering on schedule.• Established a standardized 3-week… Show more • Worked under VP of Product to scope, plan and execute on Product Roadmap items• Managed 12+ partner relationships, including company’s 5 largest contracts, to understand expectations and deliver positive outcomes, so far resulting in 110% revenue increase YoY• Program Manager for 12-peron Engineering team, driving requirements and design to ensure on-time delivery to customer/partner specifications. 100% success rate in delivering on schedule.• Established a standardized 3-week release process to ensure business continuity and minimize downtime• Primary point of contact for Customer Success, Business Development, Marketing and Development teams for new Product features, training internal teams on 30+ new features and enhancements Show less

San Francisco Bay Area

- Responsible for managing multiple concurrent projects from inception phase through delivery to market in an Agile software environment- Drove Product requirements and wrote user stories, being primary source of knowledge for certain features- Worked directly with development teams to manage and prioritize resources, ensuring on-time release of features- Managed partner relationships to ensure alignment between project goals and the company’s mission

San Francisco Bay Area

- Manage and train a pipeline of 60+ medical practices, with an emphasis on utilization of revenue generating features- Maintain regular communication with Customer Service, Technical Support, and Enterprise to deliver quality customer experience to the end users- Responsible for post-sale upsell opportunities, introduction and training of new features

San Francisco Bay Area

- Provided Phenomenal Support to users, exceeding KPIs every month in both volume and customer satisfaction. Promoted to Senior after 6 months- Gave users live demonstrations on new EHR platform, teaching them our system and fielding questions- Mentored team members, and involved in interviewing and hiring new recruits- Managed and built upon the legal escalation process between the entire Customer Success department, the legal team, and the Site Reliability… Show more - Provided Phenomenal Support to users, exceeding KPIs every month in both volume and customer satisfaction. Promoted to Senior after 6 months- Gave users live demonstrations on new EHR platform, teaching them our system and fielding questions- Mentored team members, and involved in interviewing and hiring new recruits- Managed and built upon the legal escalation process between the entire Customer Success department, the legal team, and the Site Reliability Engineers- Acted as Customer Advocate for several product teams, triaging bugs and advising on releases Show less

San Francisco Bay Area

Dublin

My role as a Trading Assistant in Betfair was highly beneficial in the development of my skill set. Working as part of a team of Trading Assistants, I was given several responsibilities: - Personally handled customer queries, striving to solve any issues and ensuring the highest level of customer service possible.- Traded several sports (tennis, football, cycling) in-play, learning to work effectively in a fast-paced and dynamic environment.- Learned about risk… Show more My role as a Trading Assistant in Betfair was highly beneficial in the development of my skill set. Working as part of a team of Trading Assistants, I was given several responsibilities: - Personally handled customer queries, striving to solve any issues and ensuring the highest level of customer service possible.- Traded several sports (tennis, football, cycling) in-play, learning to work effectively in a fast-paced and dynamic environment.- Learned about risk management, from identifying potentially dangerous situations for the company, to ensuring Betfair's liabilities were as low as possible.- Performed admin tasks, ensuring that relevant offerings were created and displayed properly on the company's website. - Carried out quality control checks on the website. Show less

Dublin

Responsibilities include: taking care of VIP clients. My role at Fitzers has allowed me to learn important customer service skills, and more particularly, how to provide services to high end clients. I was also given the responsibility to oversee the efficient running of the Croke Park suites.

Dublin

Responsibilities include: supervising bar staff, customer service, cash management, and stock check.Working at Compass Group in this position has allowed me to build upon my team work skills, as well as enhance my leadership abilities.

Dublin

As an intern at The Irish Times, I assisted in developing the online sports page. I also drafted and edited articles, as well as having my work published online.

Dublin

Doing promotional work for Modern Green has given me the opportunity to work alongside such established international companies as Heineken, and has educated me in how best to satisfy their needs.

Masters Of Science, International Business, 2:1

Activities and Societies: Participant in the Asia Trade Forum and UCD Smurfit Business School Mentoring Partnership As a graduate student.

Ba (Hons) Economic And Social Studies, Business And Sociology, 2:1

Activities and Societies: Class rep for DUBES (Dublin University Business and Economics Society) Nominated for Irish Funds Business Plan.

Erasmus Exchange Programme, Business And Sociology, 2:1

This learning experience allowed me to study abroad, gaining valuable insight into Swedish culture and academia. Living abroad has.

Secondary School, Leaving Cert Results: 490

Activities and Societies: 8 Honours Subjects Sports: Rugby, Chess and Swimming