Breno Rios Sa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Sp, Br

As the Director of Digital Transformation and Customer Experience at Athena Saúde, I lead the strategic and operational initiatives across IT, digital innovation, and customer experience. My role involves direct collaboration with the CEO to integrate cutting-edge technology solutions with business strategies, aiming to enhance operational efficiencies and elevate customer satisfaction. I manage a diverse team, fostering a culture that prioritizes continuous improvement and innovative customer-centric approaches.

São Paulo, Sp, Br

• Leading a team responsible for Marketing and Customer Care, reporting to CEO.

São Paulo, Sp, Br

• Athena Saude, a Patria invested company, is a leading semi-verticalized healthcare operator, serving secondary cities in Brazil’s Northeast, Southeast and South regions.• Structured and lead the Finance team, reporting to Patria CFO, been responsible for planning and controlling a P&L with a total revenue of R$2Bi.• Build and lead Big Data/ analytics teams through data-driven decision-making to accelerate the data-driven performance and innovation across the organization: 40 million records per day (100% cloud approach).

Rio De Janeiro, Rio De Janeiro, Br

• Responsible for SMB & Residential Indirect Sales Operations in São Paulo Region. Leading a team with more than 1.250 people (50 direct + 1.200 indirect). Annual revenue ~R$0,5Bi

Rio De Janeiro, Rio De Janeiro, Br

• Responsible for the National Own Store Business Unit, with full P&L accountability (184 stores and +R$250Mln Opex). Leading a team with more than 2.500 people in the following areas: sales, trademarketing, business support and finance. Turnaround focused on cost efficiency, increase on sales productivity, quality acquisition, customer experience and crew satisfaction. Launched a new concept of TIM store with important changes: new design, 100% digital and aligned with the new brand positioning.

Rio De Janeiro, Rio De Janeiro, Br

• Successfully startup of Live TIM, the best Fiber broadband service in Brazil:• Created the FP&A area been responsible for the planning and control of ~R$1,3Bi Revenues and ~R$1Bi Capex from 2015 to 2017, reporting directly to the CEO and leading a team of 25 people in the following functions: Finance, Sales Planning and Partners Comissioning, Business Intelligence, HR and facilities.• Support C-Level team on M&A projects (buy side)

São Paulo , São Paulo , Br

• Supported C-Level team on the sell side M&A of US$1,0Bi to TIM Brasil in 2011• Structured the business development area (90% of newly hired team) been responsible for product management, pricing and market intelligence • Coordinated McKinsey project team to develop a growth strategy and go to market plan• Launched a new product portfolio aligned with the new brand strategy and implemented customer relationship program "Instant Atimus" for corporate customers, through experimental events

São Paulo, Sp, Br

• Managed a team responsible for market intelligence, geomarketing, coverage strategy, market data and all customers base indicators - 45 million customer base and R$10bi revenues per year• Project Leader of the TDMA technology demobilization process managing a cross functional team from headquarter and regional Units (NE, CO, PR) with more than 20 people (NPV of 55Million in 60 months - Pay Back of 7 months)• Responsible for generating and disseminating knowledge within the company about competitors and telecom market.

Rio De Janeiro, Rio De Janeiro, Br

• Managed a team responsible for developing and implementing offers focused on increasing customer loyalty and retention for consumer and corporate market in MG/BA/SE• Improved the performance of the retention index reaching the best regional results in Brazil for 8 consecutive months • Developed regional partnerships with third parties and government institutions

Belo Horizonte, Minas Gerais, Br

• Responsible for a team of 350 attendants and 18 coordinators servicing 4 million customers.• Responsible for developing and managing the Cross and Up Selling Tool.

Belo Horizonte, Minas Gerais, Br

• Responsible for developing and managing the Right Plan Service, Customer Life Cycle Program and a new Pre Paid Promotional Recharge Product (Fale Até).• Responsible for restructuring and managing the Outbound Telemarketing Campaigns.• Interacted daily with IT, Sales, HR, Finance, Legal, Research, Customer Care and Marketing Teams.

Fr

Munich, De

Meudon, Île-De-France, Fr

Executive Education - 15 Weeks | 6-8 Hours/Week, Introduction To Finance

Mba, Marketing

Graduation, Electrical Engineering