- Picked from Digital Fraud on the basis of my performance and metrics to join CCEO, a specialized emerging fraud division of Chase Fraud Prevention.- Strong focus on high pace and highly precise analysis of dozens of potential fraud types across business lines.- Consistent high performance along all metrics since joining department- Cross-trained in > 12 types of product queues and skill sets

- Specialized in fast paced digital fraud analytics with a strong focus on production pace and accuracy.- maintained performance metrics in the upper 25% of the San Antonio fraud department.- Ended time in Digital Fraud as a SME (Subject Matter Expert), supporting and assisting team members and aiding in multiple training courses as a coach.

Created relevant and engaging content for the annual PAX south san antonio conference Collaborated on concepts for storyboards, user interfaces, and elements of user experience and campaign manifestos.Worked with the adobe suite to generate ideas for new content topicsMeet regular submission deadlinesProvided media (e.g., original photography, sourced images, etc.) Experience with assessment tools, information architecture, and infographics Proficient with content strategy, site-mapping and user-flowHaving an understanding of layout, user experience and human-centered design.Incorporated web trends and technologies.Worked with artists to ensure rhetorical and narrative cohesion of projects.

Skilled in customer concern identification and conflict resolution within established time frames.Excellent Customer Communication skills for numerous personality types.Promotes various customer programs and products Researches internal and external procedural changes to provide mentoring opportunities for coworkers.Proficient in identification of Government Compliance and Fraud Concerns and reports accordingly.Provides Rewards fulfillment, interest calculation, credit line increases, lost/stolen claims services.Troubleshoots internal systems and provides meaningful feedback to increase efficiency.Exceptional knowledge in Credit Card utility and services.

Monitored deadlines to facilitate efficient and timely completion of marketing projectsTracked and facilitated timelines for the feedback and approval process for internal pieces and properly archive all previous versionsTracked and reported on department projects and tasksAssisted in constructing collateral (product pages, target market pieces, etc.)Compiled media logs, including building editorial calendars

Probed issue causes and quarantined said issues. Utilized available resources to identify appropriate solutions for customersExplained product features and benefits, answering questions and setting proper expectations for customer inquiriesEnsured customer satisfaction through effective call resolutionIdentified and escalated emerging product or customer dissatisfaction issues