Brent Hatfield Email & Phone Number

Spout Spring, Va, Us

Houston, Texas, United States

Tuscaloosa County, Alabama, United States

Steered network support initiatives at AT&T, ensuring seamless operations. Leveraged analytical skills to troubleshoot and resolve complex network issues. Managed diverse, cross-functional teams to deliver high-impact projects on time and within budget. Leveraged analytical skills to identify potential risks and devise effective mitigation strategies.•Implemented new technologies and processes to enhance customer networks.•Established and maintained excellent client relationships and effectively interacted with senior-level executives.•Utilize product knowledge to guide customers and define business requirements from pre-sales, through implementation and post-sales phases.•Recorded project details such as task progress, resource costs, and allotted budgets to analyze performance, generate performance reports for key leaders, and implement corrective measures.•Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels.•Employed data analysis to enhance AT&T network operations, directly impacting customer satisfaction.•Utilized software programs Microsoft 365, Salesforce, Putty, Remote Desktop Connection, Unified Desktop, Net brain, and EBIG. •Implemented innovative project management methodologies to streamline processes and enhance productivity.•Resolved complex project issues, ensuring minimal disruption to timelines and deliverables.•Identified inefficiencies, leading to a streamlined workflow that increased team productivity.•Drove project completions 20% faster by adopting agile methodologies, enhancing team agility.•Mentored junior project managers, elevating team capabilities and fostering a culture of continuous improvement.•Optimized project outcomes by identifying key performance indicators, boosting client satisfaction.•Fostered a team-oriented environment, enhancing project delivery through mentorship and leadership.

Tuscaloosa, Alabama, United States

Successfully led construction and engineering projects at AT&T from 2008 to 2021. Collaborated with diverse teams to ensure project success. Facilitated teamwork across departments, uniting efforts towards project milestones. Provided mentorship to teams, fostering a culture of teamwork and seamless project execution.• Implemented innovative solutions to complex engineering problems.• Boosted project completion rate through efficient management.• Enhanced company infrastructure, contributing to an increase in network efficiency.• United diverse teams, ensuring seamless project execution and milestones achievement.• Oversaw meticulous construction projects, leading to significant infrastructure advancements.• Championed collaboration, uniting teams for successful project execution.• Managed diverse teams ranging from 15-60 personnel at a time. • Coached, mentored, trained, and developed employees and peers.• Collaborated with other departments to improve customer satisfaction. • Managed contract vendors• Oversaw safety and quality training and compliance.• Handled Customer escalations. • Exceeded all company KMI’s.• Managed multiple projects at a time allocating resources to each.• Created and revised processes and aid to improve efficiency and productivity.

Bachelor Of Science - Bs, Computer Science, 3.74

Activities and Societies: Deans listBachelor’s Degree in Computer Science Southern New Hampshire University expected graduation in June 2024

Criminal Justice Certification, Homeland Security, Law Enforcement, Firefighting And Related Protective Services