Brent Jackson

Brent Jackson Email and Phone Number

Senior Manager, Engineering - Virtual Desktop Infrastructure (VDI) @ GEICO
Austin, TX, US
Brent Jackson's Location
Austin, Texas Metropolitan Area, United States
About Brent Jackson

Results-Driven IT Leader | Transformational Change | Security, Desktop and VDI Expert:As an experienced IT leader, I’ve spearheaded innovation and transformation across diverse technology solutions. My expertise lies in building and leading high-performing teams, with a focus on Security and Desktop/VDI technologies that scale to thousands of end users. Collaborating effectively with cross-functional teams both inside and outside AT&T, I’ve earned recognition as a strong leader.Key Strengths:Visionary Communication: I excel at conveying strategic vision to stakeholders, inspiring teams to pursue excellence and innovation.Strategic Alignment: Aligning IT strategy with organizational goals, I anticipate industry trends and proactively seek out technologies that enhance performance.Critical Thinking: I tackle complex problems, make informed decisions, and evaluate risks and opportunities.Emotional Intelligence: Leading with servant leadership, empathy, resilience, and self-awareness, I foster a familial team culture that cares about each other.Customer Focused: Growing up in a family business, I view all problems and solutions from a customer lens, working to improve the experience for our end users.

Brent Jackson's Current Company Details
GEICO

Geico

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Senior Manager, Engineering - Virtual Desktop Infrastructure (VDI)
Austin, TX, US
Website:
att.eu
Employees:
218956
Brent Jackson Work Experience Details
  • Geico
    Senior Manager, Engineering - Virtual Desktop Infrastructure (Vdi)
    Geico
    Austin, Tx, Us
  • At&T
    Sr. Technical Director
    At&T Jan 2008 - Present
    Austin, Texas, United States
    I pioneered the establishment of AT&T’s internal VDI (Virtual Desktop Infrastructure) environment using VMware Horizon View in 1998. Starting with 50 VDI sessions, I successfully scaled the environment to accommodate over 85,000 VDI users today, developing and managing a team that supports VDI and cloud services. My role involved a dynamic blend of leadership, management, and technical skills, enabling me to build a successful team dedicated to supporting VDI and cloud services.My experiences spanned a wide range of critical areas, including technology evaluations, project management, budgeting, VDI build-outs, call center transformations, outsourcing, and security. Additionally, I honed my communication skills by delivering presentations to audiences at all levels of management and town hall gatherings.Furthermore, I led multiple large-scale desktop projects and transformations. These initiatives encompassed developing automation tools, establishing vendor contracts, and reshaping IT processes and procedures. My ability to navigate complex challenges and drive innovation has played a pivotal role in AT&T’s internal technological evolution.
  • At&T
    Sr. Technical Team Lead
    At&T 1998 - 2008
    Austin, Tx
    Managed Development and Active Directory Teams: Led a team of developers and an Active Directory team responsible for AT&T’s internal employees and contractors.Automation and Reporting Tools: Developed multiple tools to enhance automation and reporting capabilities within the IT organization, resulting in more efficient support.Transformation and Turnaround: Within 12 months, transformed the Active Directory resource team (Service Activation) by identifying the issues, developing a solution, and implementing customized self-service automation that automated 90% of the workload. This led to a significant increase in customer satisfaction (30% to 98%), reduced errors, and improved employee morale.
  • At&T
    Sr. Technical Architect
    At&T 1996 - 1998
    Dallas/Fort Worth Area
    Desktop support for call center users and tool developement
  • Harris Methodist Health Ctr
    Database Administrator
    Harris Methodist Health Ctr 1995 - 1996
    Dallas/Fort Worth Area
  • Sei
    Technical Support
    Sei 1993 - 1995
    Dallas/Fort Worth Area

Brent Jackson Education Details

Frequently Asked Questions about Brent Jackson

What company does Brent Jackson work for?

Brent Jackson works for Geico

What is Brent Jackson's role at the current company?

Brent Jackson's current role is Senior Manager, Engineering - Virtual Desktop Infrastructure (VDI).

What schools did Brent Jackson attend?

Brent Jackson attended Southern Methodist University.

Who are Brent Jackson's colleagues?

Brent Jackson's colleagues are Santiago Ruiz, Robbie Hofrichter, Nelson Salgado, Jacob Woodruff, Ajeet Gavali, Sandra Wing, Robb Damm.

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