Diligent, thoughtful, IT Professional with balanced experience in both operations and technical services in diverse environments. Known for a high degree of responsibility and providing answers. Strong ability to work in ambiguous situations. Collaborative with both team members and stakeholders. I am passionate about technology, both learning new aspects and sharing that knowledge and teaching others; especially enjoys empowering end users to avoid pitfalls in the future.Skills -Client supportTechnical inquiriesFull life-cycle project managementCross departmental communicationTechnology Skills - Administration and Operations – knowledgeable in managing user environments in Windows ActiveDirectory, Windows Terminal Services, Windows Group Policy, and Novell ConsoleOneHardware — System building, maintenance, diagnosis, and supportOperating Systems – Microsoft Windows, MacOS, Ubuntu, Microsoft Windows ServerLanguages / Frameworks – Python, SQL, HTML, CSS, Bootstrap, JavaScriptData / Analytics – Tableau, pandas, Matplotlib, Jupyter Notebook, JSON, APIsApplications – Office 365, VS Code, pgAdminCRM Software – Help Scout, Textline, FrontRange HEATNetworking / Protocols – Microsoft Windows, HTTP, FTP, TELNET, VPN, DNS, DHCPOther Tools – Slack, Teams, Mailgun, Postmark, Notion, Zapier, Trello, PostmanRepresentative Key Projects -Deployed, maintained inventory, administered, and supported approximately 60 HP thin-client machines across 4 buildings, allowing for more employees to be connected to the resources they needed.Developed Python script that connected with multiple Email Service Provider’s APIs to send marketing material on clients’ behalf.Launched Python script that made API requests for the purpose of providing a final status of every message sent, allowing the company to improve sending metrics and shift business strategies as needed.
