Brent Andrew Email & Phone Number

Matthews, Nc, Us

Matthews, Nc, Us

Charlotte, North Carolina, Us

Madison, Wi, Us

Originated more than 28 million in mortgage loan volume since 2018Manage the customer experience from Pre-Approval consultation to transaction closing while maintaining 4.88 stars out of a possible 5 stars customer satisfaction rating via experience.comAchieved a perfect 5 star rating via GoogleCreated and nurtured positive relationships with local Real Estate professionalsOptimized documentation management to properly vet a prospective homebuyer to ensure proper mortgage pre-approval Proven ability to learn and understand complex underwriting guidelines for FHA, Conventional, USDA, and VA mortgage loan productsMeet and exceed weekly outbound call goals to real estate professionals to set face to face meeting appointments to establish and maintain relationships with referral partnersLed clients on a consultative basis to help them choose the best mortgage product to meet their financial goalsLeveraged various CRM platforms such as Salesforce, Total Expert, and Motivator to exceed maintain referral partner goals

After having the opportunity as a Stay at Home Dad, I'm currently seeking new opportunities.

Newark, De, Us

Rendered judgmental lending decisions for Sallie Mae’s private career training and Smart Option education loan productsMet or exceeded 2.5 applications per hour and 98% accuracy goals Assisted in creation and implementation of training module to improve the acceptance rate of Sallie Mae’s Smart Option Education LoanAnalyzed applicants that were higher risk to increase approvals and ensure more loans were created Leveraged tools to make a sound decision o Analyzed applicant’s Federal tax returns and Trans Union/Equifax credit reports to determine credit worthiness Contacting Customers via the telephone to develop additional information to approve a loan Reviewing financial statements to validate stated income and investments

Charlotte, Nc, Us

Drove, developed, and launched first stand alone email marketing campaigns for small affinity Credit Card MarketingExpanded Internet Marketing efforts for 69 additional Affinity Partners • Engaged 18 Affinity Partners with stand alone e-mail campaigns and 17 Partners with e-inclusion offers Successfully launched stand alone e-mail campaigns for 11 Affinity PartnersWorked on Process Improvement Team to change the way Group Contact Changes are managed by simplifying and automating this processAffinity Partners I worked with saw an overall increase of 20% in accounts YTD from 1/1/2008 - 10/31/2008 compared to the same time frame in 2007 Created efficiency for standalone e-mail campaigns by transferring an Affinity Partner’s e-mail data from one vendor to anotherDeveloped an efficiency for planning purposes by creating generic group codes for each sector for Centralized Affinities and Affinity Management

Charlotte, Nc, Us

Hand selected by Management to provide superior service to affluent and most profitable CustomersExceeded departmental goals for Customer Satisfaction, balance transfers to increase outstandings, cross sell suite of Bank Of America productsPerformed judgmental credit reviews to approve higher credit line increase requests and renegotiate an appropriate interest rate in a non automated judgmental lending environmentManaged New Lender training by teaching newly hired analysts the bank’s lending philosophy and ultimately helping them gain their lending authorityDrove tracking daily results of departmental productivity against monthly plan to be communicated to all associates and leadership

Charlotte, Nc, Us

Analyzed a existing Customer’s ability, stability, and willingness to repay for credit line increase requests via telephone and internet channelsMaintained blended 98 percent accuracy and quality assurance metrics on credit decision making, and recorded listening reviewsManaged credit lines of Customers who represent a risk to mitigate potential lossesEntrusted by management to mentor new lenders to ensure adherence to MBNA’s judgmental lending philosophy

Charlotte, Nc, Us

Led the efforts of 25 part time telemarketing representatives outbound sales for MBNA America’s Affinity Credit Card ProgramCoached and influenced representatives to meet or exceed sales per hour goalsHand picked by management to the Divisional Sales Committee to share ideas on how to increase sales productivity across the Telesales division

Charlotte, Nc, Us

Analyzed new applications for MBNA’s credit card product using a judgmental lending philosophy of ability, stability, and willingness to repayMet and exceeded monthly audit goals of 98% accuracy or better while rendering twelve decisions per hourEntrusted by management to mentor new lenders to ensure adherence to MBNA’s judgmental lending philosophy

Charlotte, Nc, Us

Reviewed transactions in real time to determine and prevent potential fraudulent transactions on Customer’s credit card accountsFast paced inbound call unit taking calls from merchants with Customers and potential perpetrators at the point of saleAccurately entering fraud claim date from Customers for the Fraud Investigations teamAided the onboarding of newly hired Fraud Analysts to ensure their success

Charlotte, Nc, Us

Met and Exceeded 80% save rate when Customers called to close their credit card account or renegotiate their interest rateExceeded monthly balance transfer goal of $250,000 to increase MBNA’s balance outstandings to increase profitabilityAided the onboarding of newly hired Account Managers to ensure their success

Met and exceeded delinquency rate goals for collecting past due payments for Customers delinquent credit card accounts and Auto Loan products