Brent Bailey Email and Phone Number

Addressing the needs of companies looking to bridge business objectives through innovative technology solutions.

Taking time to explore other interests and to spend time discovering. At the same time seeing if I would enjoy retirement, I found that that there are many things that I enjoy doing, yet was always brought back to doing and learning new technology related topics. Also determined that I am not ready for retirement at this time

Served and supported 8 locations nationally with 650 employees. Managed 4 Technical Support staff locally and remotely. Maintained approval authority for purchase and installation of IT equipment supported. Hired, evaluated, and terminated employees. Supported daily operations for Grid Power sector business units for operational issues, project requests, and escalations related to IT. Participated as Escalation Manager for all issues and requests. Delivered and assisted locations with budgets. Adhered to Global Service catalog. Collaborated between business unit IS representation and Global IT. Coordinated and delivered on service level agreements to business units. Ensured successful project management and on-site support for local and remote locations.Selected Skills:* IT Operations Management* Network Infrastructure Development* Technical Support Operations* IT Equipment Installation & Support* Staff Recruitment & Development* Full Lifecycle Project Management* Escalation Management* System Integrations & Cost Savings* Service Desk Optimization* Turnaround & Growth Management* Software Development Team Leadership* Hardware & Maintenance Cost Reductions* Customer Satisfaction & Support

Led 3 Support and Network Technicians enhancing and growing clinics computer operations and infrastructure allowing reliable access to crucial applications. Managed and directed global project teams. Maintained local / global budgets and standard operating policies that met or exceeded FDA requirements.Selected Skills:* IT Support & Network Management* Infrastructure Development* Global Project Management* Local & Global Budget Development* Policy & Procedure Development* Regulatory Compliance* Disaster Recover & Security* Six Sigma Methodologies* Outsourcing & Call Center Optimization* Backup & Recovery Process Improvement

Directed overall project and operations management success with 4 Project team members aligning newly developed strategic IT initiatives with business objectives utilizing $500K IT budget. Devised and implemented technology solution and directed testing. Created standard policies and procedures, service level agreements (SLAs) with internal customers and external partners, and standardization of software and hardware at server and desktop level. Communicated metrics and reports to stakeholders for patient loads, immunizations, system uptime, and service tick metrics on daily and weekly basis.Selected Skills:* IT Operations Management* Full Lifecycle Project Management* Budgeting & Cost Control* Technology Solution Development & Testing* Policy & Procedure Development* Internal Customer & External Partnerships* Software & Hardware Standardization* Performance Measurement & Reporting* New Technology Identification & Implementation* Secure Remote Access Implementation* Backup & Recovery System Deployment* Disaster Recovery System Implementation* Contract Negotiations & Strategic Partnerships* Customer Service & Satisfaction* Help Desk & Asset Tracking Implementation* ITIL Standards & Technical Support