Brent Mcdermott Email & Phone Number

Jacksonville, Florida, United States

- Implemented clients onto Black Diamonds Alternative Investments platform - Develop end-to-end project and training plans allowing clients to successfully track their alternative investments on Black Diamond - Developing an internal and external AI certification program to meet the growing needs to learning on demand-Onboarded thousands of Alternative investment accounts valuedat over $4.5 Billion across 15 different clients-Developed project and training plans that resulted in 80% ofclients only needing a single onboarding review

Jacksonville, Florida Area

- Developed and managed onboarding and training process for new employees - Provide custom training solutions to assist firms with managing internal knowledge transfer - Lead technical resource for the Service and Implementation teams in Business Intelligence, Alternative Investments, Composite Reporting, GIPs Auditing, Data Manipulation, and Integrations

- Managed backlog and service queues for both Business Intelligence and Integrations product teams - Responsible for converting firms from existing web services to new API - Proactively worked with and prioritized partner’s priorities with data integrations to ensure our timelines for enhancements aligned - Coordinated meetings with clients to understand current workflows and ensure the product would fulfill their needs.

Jacksonville, Florida Area

- Managed 10-15 people on an agile support team that consisted of Product Managers, QA’s, and Developers responsible for managing the backlog of bugs - Implemented bug process improvements that resulted in 80% fewer returned cases and 60% fewer duplicate cases - Successfully rolled out a “Release When Ready” process so we could release code to fix issues when it was ready instead of waiting on a release process, resulting in considerable gains in turnaround times

Jacksonville, Florida, United States

- Developed the structure and workflows for the new Client Operations Manager model - Used wireframe software to build an internal ticketing system to better assist client-facing teams get all needed info from clients- Designed and implemented a new QA testing document to assist clients in testing functionality on the site- Responsible for the vision and execution of my clients’ operational roadmap

- Managed a team of 10 people consisting of Client Advocates, Associate Client Advocates & Operation Analysts - Increased client's likelihood to recommend Black Diamond (Net Promoter Scores) from the team’s clients by 20% while posting the highest renewal rate of any of the BD service teams - Creation and implementation of process improvement practices that reduced the quarterly reporting process by 60%- Work directly with the product development team to enhance the client's experience

- Supported a book of financial firms on the Black Diamond platform- Trained client and employees on how to utilize new system enhancements- Identified solutions to accomplish complex client needs

Trinity Fitness was founded to provide an atmosphere that inspires people to get in the best spiritual and physical shape of their lives with no financial obligation to the individual.On the board of directors I act as consultant to the facility director to ensure that we are operating as efficiently as possible.