Primary support for four different applications. Back up support for three other applications.KabaOrganization PublisherEaseProduct Training Software

Co-Owner and Photographer. Specializing in Nature Photography. https://www.flickr.com/photos/tftilphotography

Hired as Information Systems Specialist, Tier Two Desktop support. Interviewed and was promoted to Mainframe System Admin.Responsible for Install and support all mainframe (core) programs.Responsible for Install and support of Core programs on 15 Windows Servers. Successfully implemented and completed a conversion of Customer Facing Merchant Remote Deposit system affecting 125 customers with no negative impact to daily business. Successfully implemented upgrade to our Retail Online Banking programs which touched 5 different Windows servers and the Mainframe with no negative impact to daily business.Created and successfully implemented PC OS upgrade from Windows XP to Win 7 on 200 PCs.Created and successfully implemented PC OS upgrade from Windows 2000 to XP on over 150 PCs.Created several departmental and Bank wide instructional documents.Suggested and Implemented a PDF Print solution that saved a department hundreds of hours a year as well as a being cost saving to the Bank

Tier Two Desktop support and Computer Operation support. 2nd level Software and Hardware support for onsite users. 1st level Windows Server support on Windows 2000 and 2003 systems by monitoring and responding to issues. Worked with AIX/Unix, Linux, Novell, and VMS/VAX systems on a daily basis. Support of over 3000 users.

Tier Two Desktop support for IT department. 2nd level Software and Hardware support for both on site and off site users. Citrix application support. 1st level Novell Server support. 1st level Windows Server support. Small project implementation. Deployment of new PC’s to users both on and off site. Remote software support via network. Lead Tech on creation and installation of Phones and Voicemail Boxes. Support of over 600 users across 50 locations.

Tier II Help Desk Specialist provided support via phone and with remote PC control software to 172 locations. Responsible for dispatching of Field Service Technicians as well as tracking open and resolved Field Service/Help Desk Call Tickets, maintained several key databases used to generate critical report data. Converted Help Desk call log to Web based format to decrease time and increase accuracy when entering call tickets. Worked with Sun UNIX on an Enterprise 450 and Debian Linux as Assistant Server Administrator. Worked with O/S2 Warp 4.