Brent Plummer Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington

Seattle, Wa

Remotely supported and developed enterprise applications for a nationwide CPA firm. Led support for over two thousand mobile devices including planning and implementation of AirWatch MDM. Assisted in management of Microsoft Exchange 2010 with emphasis on PowerShell scripting for task automation. Managed SQL database administration and server infrastructure of a firm-wide audit process application. Participated in planning and onsite implementation of geographic firm acquisitions and expansions.

Philadelphia, Pa

Remotely support and develop enterprise applications in a firm with aggressive growth in new geographic markets.

Philadelphia, Pa

Worked with a support team to address, diagnose, and develop solutions for the technology needs of the CPA firm. Produced and conducted firm-wide trainings on new technology products, services, and policies. Assisted in configuration and administration of a VMWare VSphere environment including VDI implementation. Configured and deployed Citrix and Microsoft Remote Desktop applications. Developed imaging systems for laptop deployment. Supported Linux/Drupal based web servers.

Provided frontline customer support including hardware and software troubleshooting, diagnosis, and product training. Contributed to team’s success in achieving and exceeding repair turn around and customer promoter goals. Led team with positive customer feedback results. Configured and maintained Mac OS X Server to provide network services to employees.

Led training and development in the areas of customer service, product knowledge and inventory while achieving sales goals to drive store profitability. Promoted Apple vision and culture internally and externally. Spearheaded a group interviewing process that was implemented throughout the market and region. Developed and put into action an innovative three day training program to improve efficiency of new hires. Worked with inventory control specialist to achieve highest inventory results in store’s history.

Accomplished goals, strategized sales opportunities, and managed accounts through long term sales relationships. Led in-store events and workshops to build upon and create business to business relationships. Organized and led internal business team to increase communication to store team and customers. Received award for “Outstanding Business Sales” in 2005 from Apple Retail.

Provided complete and appropriate solutions for every customer by utilizing retail and customer service skills. Achieved 3 out of 4 individual sales goals in each sales quarter. Attained Apple Product Professional certification in 2004 and 2005.

Foundations Ii: Javascript

Basics of functional, asynchronous programming Object-oriented JavaScript concepts AJAX Lo-Dash jQuery

Bachelor Of Information Science, Information Science With A Related Area Of Computer Science

Activities and Societies: Sigma Chi International Fraternity

Study Abroad