Delivers consulting services, including implementation, support and training, to our clients for hardware needs and networking applications and for CRM applications and associated third party applications by performing the following duties.* Provides technical support to customers regarding their hardware and software needs.* Performs hardware and platform upgrades and updates for customers to meet their business requirements.* Performs implementation of hardware and related software products for customers.* Performs report writing for customers to meet their business requirements.* Performs upgrades and updates for customers to meet their business requirements.* Performs implementation of software products for customers.* Provides on-site and class room technical training for customers and for employees.* Participates in project planning/scheduling with clients and internal project management.* Participates in pre-sales of products for potential customers or new product sales to existing customers.* Monitors trends and techniques regarding hardware/software use for applicability to the end user community.* Assists in maintaining internal systems, including both infrastructure and user support.

VMware User Group Co-leader for the Triad Region (Greensboro, High-Point, Winston-Salem) Home Page: http://triadvmug.comTwitter: @TriadVMUGEmail: triadvmug@gmail.com

Provided the highest level of technical skill to identify, analyze, and resolve issues for clients, eliminating pain points and bridging the gap between client staff and external support resources.Specialized in application development, business process improvement, client/server messaging systems, mobile client messaging systems, collaborative applications, and system architecture and high-level administration.Interfaced with end users, managers, developers, and executives on specific projects to insure progress, determine next steps, resolve identified issues, and communicate project status.Worked with clients in Severity 1 outages to rapidly identify problems and restore functionality to end users.Communicated and collaborated effectively with clients at all organizational levels, from staff to executive management.Demonstrated ability to apply broad and sound knowledge to diverse situations, applications, and environments.Provided Level 2 technical support to client staff, enabling prompt issue resolution that prevented a decline in productivity of staff by allowing them to avoid lengthy research and testing of solutions.Hardware: x86 Servers, iSeries, SANs, Desktops, Laptops, Smartphones (iOS, Android, BlackBerry), Firewall/VPN, Layer 3 Ethernet Switches, Fiber Channel Interconnects, Wireless Access Points, Uninterrupted Power Supplies, Printers, Scanners, All-in-One Units, Digital Telephone PBX, Voice Mail System, Server Add-in Fax CardsSoftware: Notes, Domino, Sametime, Traveler, Windows Server 2000 to 2008R2, SQL 2005 to 2008R2, IIS 7.5, Server Management , Mail Servers, Patch Management, SPAM and Anti-Malware Gateways, SharePoint 2010,Team Foundation Studio 2010, Server Backup Systems, Help Desk Ticket Systems, Virtual Server 2005 R2, Data Protection Manager 2006, Accounting Packages, ERP & MRP Systems, Warehouse IMSVirtualization Products: vSphere/vCenter 3.5 to 5.1, ESX 3.5 to 4.1, ESXi 4.1 to 5.0, Type I Hypervisors, Type II Hypervisors

Developed and interpreted organizational goals, business processes, and technology capabilities to facilitate firm growth and competitiveness while limiting expenditures.Collaborated with department heads, service and hardware vendors, and management to define technology requirements for focused projects to add specific capabilities to company.Evaluated new technologies and conducted proof of concept programs to determine applicability to internal use and for introduction as new lines of business.Managed, negotiated, and satisfied knowledge requirements for membership in multiple Partner Programs.Performed all end user support functions, including system preparation, software installation, user customization, and issue identification, analysis, and resolution.Screened all major hardware and software purchases to insure items to be purchased would meet expected goals and that pricing was in line with market costs.Developed alternative solutions for critical technology needs when common options proved to be too expensive or licensing models were incompatible with a small organization’s budget.IBM Hardware: x86 Servers, DS SAN, Desktops, Laptops, PeripheralsIBM Software: Notes, Domino, Sametime, Traveler, Tivoli Directory Manager, QuickplaceMicrosoft Server Software: Windows Server 2000 to Server 2008R2, SQL 2005 to 2008R2, IIS 6.0 to 7.5,SharePoint 2010,Team Foundation Studio 2010, Virtual Server 2005 R2, Data Protection Manager 2006Microsoft Client Software: Windows 2000 to Windows 8, Office 95 to Office 2010, Visio 2003 to 2010, SQL Management Studio 2005 to 2008, SQL Business Intelligence Studio 2005 to 2008, Visual Studio 2005 to 2010VMware Virtualization Products: vSphere 3.5 to 5.1, vCenter 3.5 to 5.1, ESX 3.5 to 4.1, ESXi 4.1 to 5.0Other Hardware: Smartphones & Tablets (iOS, Android, BlackBerry), Firewall/VPN, Layer 3 Ethernet Switches, Fiber Channel Interconnects, Wireless LAN, UPS, All-in-One Units, & Server Add-in Fax Cards

Business Consulting including: business process improvement application design and development mobile solution development and deployment workflow enablement and process automation