Responsible for developing Trinity Health’s Innovation strategy and key focus areas, startup evaluation methodology, investment identification, and selection criteria for 100M Fund, and building internal innovation ecosystem processes and services to enable transformation across the organization. Collaborated with executive leaders, clinicians, and ancillary departments to implement innovation initiatives across the country in complex multi-state initiatives: building teams, budgets, workflows, and standard operating procedures for the successful implementation of rapid prototypes and proof of concepts. ▪ Created and managed Innovation Pipeline of over 25,000 companies reviewed and filtered for introduction into system▪ Developed and implemented Telehealth in Western Michigan and led on national Telehealth Guidance Committee▪ Established Security Assessment Methodology and Interaction with cross functional teams▪ Managed Legal Negotiations and engaged in reframing legal approach▪ Consulted for Digital Health Group in analyzing Telehealth Platforms▪ Conducted HCD Research for improving Diabetes management ▪ Collaborated with Limited Partner Venture companies to raise appropriate investment companies to operational teams to maximize profits via operational gains/investment returns.▪ Facilitated and managed multi-functional project work-teams focusing on national initiatives through an in-depth understanding of culture, change management and operational approaches

Responsible for translating Mercy Health's strategic plan into defined projects and programs, supporting new service lines and business models in partnership with the Mercy Health Innovation Hub and newly formed State-wide integration. Providing consultation, leadership and managerial direction for a complex portfolio of business and technology projects and projects including implementation.▪ Developing and implementing strategies to hospital executives and leaders to standardize and strengthen operations, relationships and services within regional networks▪ Facilitating and managing multi-functional project work-teams focusing on hospital initiatives through an in-depth understanding of culture, change management and operational approaches▪ Leading the coordination of new studies for potential growth opportunities through the hospital IRB.

As a Consultant I was called upon to fulfill multiple roles which included, but are not limited to: Strategic planner, Business Operations Analyst, Quality Assurance Leader, Program Director, Team Leader, Project Manager, Facilitator, Implementation leader, Business Architect, etc. In these many roles I applied best practices from multiple disciplines including: strategic management and planning, Quality Improvement, Human Centered-Design, Transformative Leadership, and Software Development. I led a 14 organization co-opt, which included 2 hospitals, SNF’s, AL and IL facilities, Home Health Care Agencies, Community-based Palliative Care, and an ambulance company, in designing and implementing phase 2 of a new Innovation initiative called Whatever It Takes. Results of the work I completed are below: ▪ Managed the work of a team in implementing the program▪ Created a strategic plan and visual roadmap▪ Formed the project plan, tracking measures, scope, etc.▪ Led the creation of the Clinical Encounter Review Program▪ Led process simulation activities▪ Developed current state and future state workflows▪ Led the development of a Technology Solution▪ Gathered requirements from planning meetings, process development work, etc.

▪ Led the development of personas, stakeholder maps, and patient experience maps for the palliative care team▪ Supported management of operational improvement portfolio including monthly tracking accounting for $19M in targeted savings▪ Facilitated creation and digitalization of Human-Centered Design Concepts▪ Created Business Canvas and Business Plan for a new healthcare product and service line ▪ Supported implementation of data quality and analysis benchmarks via dashboard for Mercy Health's SNF and HHA PPN's

▪ Developed enhanced conflict management skills while responsible for the safety of 2 officers and 60 inmates▪ Worked in Maximum Security and selected for most difficult job assignments due to ability to manage several projects and prioritize reliably with good judgement. ▪ Ensured adoption of department standards, including metrics, processes, and policies

Create and maintain acquisition, receiving, tagging, deployment, quality control, maintenance, repair, idling, cascading and surplus processes for the efficient management of over $10 million in assets.Understand standard inventory management practices such a FIFO, Lean systems management, SPC Management, and Project ManagementGenerate reports from softwares such as JIRA, Confluence, Casper, Samanger, SCCM, Maas360Train employees on proficient use of JIRA, Confluence, Casper, Samanger, SCCM, Maas360Facilitate End User education by providing individual training sessions along with coordinating company education seminars on upcoming technology changes and updatesManage interdepartmental relationships through concierge servicesManage relationships with third party vendors including DELL, SAMANAGE, BYU, T-Mobile, and The Church of Jesus Christ of Latter-day Saints.Contribute to the creation and completion of department goals, vision and missionProvide timely reports of technology usage to managers and directors in different departmentsEnsure all department are in compliance with established technology policy and procedureManage company-wide hardware acquisition policiesIdentify and test new technology options for the improvement of employee performance and satisfactionIdentify and improve inefficiencies in ordering, storing, maintaining and selling assets

Manage all steps of the hiring process: screen candidates, coordinate interview times, create and update interview rubric, conduct interviews, determine appropriate position in Technology ServicesResponsible for onboarding process, including Saturday training before start dateCreate and monitor work schedules: gather work availability from 20+ employees, design Excel template to organize employee hours, and ensure sufficient office coverage based on customer traffic dataPlan, organize and conduct team meetings: assess employee’s knowledge of MTC applications and Technology Services processes and prepare a lesson according to training needsHold bi-weekly interviews with staff members to train, provide feedback, and at times communicate warnings before disciplinary action Write, proctor and grade employee certification examsSee that tickets are created, responded to, and resolved according to the service level agreementEnsure tickets are correctly created in the incident management system according to the service desk ticket expectationsDesign and disseminate monthly newsletter with employee certification, department and executive staff announcements Be familiar with all products and services offered by the IT DepartmentCommunicate with programmers on a regular basis to ensure software is working effectively and escalate tickets to the correct technology teamUpdate, edit, organize, design Knowledge Base website to provide information and procedures concerning MTC personnel, applications, meetings, and employee expectationsConduct performance evaluations each semester to determine appropriate employee compensation

Training-Provide personal coaching and training to new members of the team-Provide quality assurance in Troubleshooting, Documentation, and Customer ServiceTroubleshooting-Test desktop computers and related software against a checklist of expected functionalityDocumentation-Ensure tickets are created in the incident management system and determine priority based on impact and urgency-Track incidents from beginning to end and ensure prompt response and resolution-Follow-up on incidents where the Service Level Agreement (SLA) has not been metCustomer Service-Receive and respond to technology incidents/questions via chat, e-mail, and phone in a most professional mannerInterdepartmental Communication-Notify customers of global issues (i.e. server or application down, system changes, etc.)Professional Development-Become familiar with all products and services offered by the IT department-Coordinate work with other staff to resolve issuesAttend Service Desk staff training meetings

Troubleshooting-Test desktop computers and related software against a checklist of expected functionalityDocumentation-Ensure tickets are created in the incident management system and determine priority based on impact and urgency-Track incidents from beginning to end and ensure prompt response and resolution-Follow-up on incidents where the Service Level Agreement (SLA) has not been metCustomer Service-Receive and respond to technology incidents/questions via chat, e-mail, and phone in a most professional mannerInterdepartmental Communication-Notify customers of global issues (i.e. server or application down, system changes, etc.)Professional Development-Become familiar with all products and services offered by the IT department-Coordinate work with other staff to resolve issuesAttend Service Desk staff training meetings