Brent Roberts Email & Phone Number

Managed all aspects of client vehicle repairs and maintenance; developed long-term relationships while increasing customer base and department growth. Consistently grew revenue while contributing to dealership goal of # 1 Mercedes-Benz service department in nation. Maintained high customer satisfaction ratings.

Conducted extensive outside sales, actively generating leads, building client portfolios, driving industrial automation training / application support, and devising service solutions for customers.Structured service solution offerings to capitalize on local equipment sales and industry trends. Cultivated increased sales of repair/exchange parts business through marketing, inside/outside sales staff training, and site visits.

Served as a lead Field Engineer balancing service requests, customer and employee training, administrative functions, as well as generating equipment and contract sales.Managed multiple installations from inception to rollout.Provided regional and national support as an ASM Specialist skilled in dynamometer systems startup and customer training.Developed and maintained an 85% service contract ratio for assigned territory sites as well as implemented innovative equipment… Show more Served as a lead Field Engineer balancing service requests, customer and employee training, administrative functions, as well as generating equipment and contract sales.Managed multiple installations from inception to rollout.Provided regional and national support as an ASM Specialist skilled in dynamometer systems startup and customer training.Developed and maintained an 85% service contract ratio for assigned territory sites as well as implemented innovative equipment design ideas to achieve greater overall equipment effectiveness. Show less

B.S., Industrial Technology

Activities and Societies: Industrial Control Systems Management Department Leadership Award Dean's List

A.S., Electronic Technology

Activities and Societies: Electrical Maintenance