Brent Smith Email & Phone Number

Louisville, Colorado

-Leading a team across disparate functions of project management, graphic design, product management, sales, operations and supply chain to excellence in the delivery of customer service, as well as enterprise revenue and gross margin KPIs, for the multi-channel Make To Order (MTO) performance outdoor apparel market.-Continuing all functions of the MTO Operations Manager role, while also managing departmental forecasting, P&L, opex budgeting, and leadership team responsibilities.

Louisville, Co

-Leading four-person team of project managers, supply chain and operations specialists to excellence in customer satisfaction, vendor management and enterprise KPIs in the multi-channel Make To Order (MTO) performance outdoor apparel market.-Master scheduler of 750+ annual projects, all highly complex and customized, with extremely minimal outcome tolerance.-Created and continually developing an innovative and comprehensive project management application, 'Custom System Application', to enable all aspects of project details, from stakeholders, schedule, order details, pricing, costing, margin, vendors, logistics, ERP-integration and more to be managed, and communicated in real time.-Managing multiple cross-functional dashboards and communication processes to keep a high volume of projects in various states on track with all stakeholders, including sales teams in the United States, Canada, Europe and Australia.-Performing core buyer, planner, forecast and vendor management functions in an international supply chain, sourcing from the Americas, Asia and Europe.-Developed and managed a special event apparel sublimation team for USA Pro Challenge bicycle race in-competition and podium apparel, effectively taking in-house capabilities into the field to deliver excellent results in a highly time compressed and remote environment.

Louisville, Co

-Lead four-person sales team to excellence in delivery of revenue and gross margin KPIs for the multi-channel customized outdoor performance apparel market, growing Make To Order (MTO) sales to $6.5M annually.-Integrated brand inline and MTO sales initiatives, developing dashboards and other tools to maintain synergy across the enterprise.-Developed and implemented go-to-market strategies for MTO markets in North America and Europe.

Louisville, Co

-Performed sales, order management and customer service for managed inventory program customers.-Created and developed custom software reporting and ordering tools to assist customers with efficient and thorough stock replenishment with a focus on driving sales.

Greater Denver Area

Boulder, Co

-Created and developed numerous custom operations processes, systems, procedures and tool to enable efficiencies that kept the focus on the customer.-Performed all buying and planning, closely managing open to buy across multiple product categories.-Lead enablement and developed numerous customizations for enterprise's use Ascend retail management system.

Greater San Diego Area

-Managed largest Trek Bicycle retail chain's flagship location with yearly revenues exceeding $10M. Also lead large, five-location staff, involving all departments including sales, repair service in operations initiatives focused on excellence in customer service, sales performance, profit and inventory management KPIs. -Created and developed numerous custom operations processes, systems, procedures and tool to enable efficiencies that kept the focus on the customer.-Performed all buying and planning, closely managing open to buy across multiple product categories.-Managed marketing programs, merchandising, web site development, performance reporting, inventory management, human resources and vendor relationships. -Lead enablement and developed numerous customizations for enterprise's use Ascend retail management system.-Created and developed customer events including weekly training ride series and trips, involving route planning, management of volunteers, promotion, participant relations, all logistics and budgeting.

Santa Monica, Ca

-Managed all guest services for 63-suite luxury hotel with yearly revenues exceeding $6M. Lead guest services departments including all front desk, concierge, bell, and valet staff members to excellence in guest experience.-Developed customer service programs and marketing systems, including data management tools to track repeat customer preferences and requests.-Administrated company’s accounts receivable and vendor relations. Performed IT development and troubleshooting.

Malibu, Ca

-Managed 47-room beach-front hotel with yearly revenues exceeding $3M. Lead diverse forty-member staff - from sales and guest services, to housekeeping and property maintenance - to excellence in luxury guest experience.-Developed sales, promotional, and customer service programs, including company web site, incentives, and corporate partnerships.-Administered company’s accounts receivable and payable, payroll, insurance, and vendor relations.

Greater Los Angeles Area

-Managed recording projects for eight top record producers with major international recording artists such as The Rolling Stones and U2, among others.-Coordinated all project logistics, including equipment management, studio rental, travel accommodations, and masters handling. -Administered all accounts receivable and payable. Closely interfaced with artists, managers, agents, lawyers, technicians and other members of music industry community.

Greater Los Angeles Area

-Coordinated album projects for numerous major international recording artists including No Doubt (10x platinum sales), Bush (8x platinum), Toadies (platinum), Ron Sexsmith, and Reverend Horton Heat, as well as soundtrack albums, such as for Dimension/Miramax Jackie Chan film “Supercop” with artists including Devo (reunion), Tom Jones, and 2PAC. -Completely administrated album release process, budgeting, and artist development, including album recording, product art and packaging, video production, artist touring, and special events planning. -Talent scouted and researched emerging artists through detailed demo material review. -Performed numerous executive assistance duties.