Guest Service Agent
As a Guest Service agent in AirAsia, my work is at the airport check-in counter and boarding gate. My job as a guest service provider is to cater to all the needs and desired assistance of passengers. As part of this job, I can multitask as. Check-in agent: diligently verified all the necessary documents for security purposes of the flight. Reservation agent: sold over-the-counter tickets for same-day booking and upsell. Service desk: facilitated rebooking for latecomers and offloaded passengers. Entertain guest complaints and feedback and provide solutions to their concerns. Cashier: cautiously collected payment for excess baggage fees and upgrades on passengers' tickets. Ground attendant: enthusiastically greeted and assisted passengers in the queue for check-in, gave information regarding flight and airport directions, and made an announcement for some rules, safety measures, and flight information before they board the aircraft.