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Destin Woodruff personal email
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I'm interested in both fraud risk prevention and customer support supervisor positions, security or risk management specialists, and other similar positions. My experience is primarily in Tech based platforms, with some Healthcare and Telemarketing as well, but I'm excited to expand in any field as I love to learn and adapt quickly to new tools and processes.I pride myself in my analytical abilities to help reach KPI’s and analyze security reports, while keeping an individualist mindset to ensure the impact does not have a negative impact on trustworthiness.As a leader, I thrive on growing myself and the company through helping my team grow. I do this through career progression, education, and team building. I take pride in promoting nearly 40% of my last team in just the two years I was there.Through data analysis, I've helped spearhead projects to help bring back over $1.1 million GMV in revenue, and created process improvement to implement improving fraud recognition tools by eliminating "false positives" that were causing a poor user experience.
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Knowledge ManagerPorch SoftwareLehi, Ut, Us
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Knowledge ManagerPorch Financial May 2024 - Present -
Knowledge ManagerSelf Employed Nov 2023 - PresentUtah, United StatesloyedCreated Knowledge Base content and sites from start to finish for small businesses in a global market.Update content as needed to ensure Knowledge Base is maintained and up to date.Research and stay updated on industry best practices and new technologies in the field of knowledge management.Lead end-to-end knowledge management programs, from needs analysis to measurement. -
Quality Assurance SpecialistCollective Health Jan 2022 - Oct 2023Innovated and promoted new clear, detailed processes via the Knowledge Base to help improve overall quality and ease of use for all associates to help ensure consistent and accurate workflows.Increase quality statistics through SQL statistics for verification and detailed review of health files. -
Risk Management SupervisorUpwork Jan 2020 - Jan 2022Provided leadership and coaching to help promote 40% of the team into roles they now excel in.Managed a team to help with identifying payment fraud, improve security, and reporting to senior managers to help maintain OKRs and maintain industry regulations.Augmented productivity, action rates, and training opportunities by providing detailed monthly and weekly standard reports to facilitate and drive key business decisions.Improve on Objective and Key Results by managing reports and updating policies to help minimize the impact of fraud for the customers by maintaining the balance of risk and member experience. -
Social Media SpecialistEbay Feb 2018 - Jan 2020Draper, Utah, United StatesCreated knowledge base and workflows for social media team to help assist with all types of contacts, escalations, and fraud risk concerns.Worked directly with legal and public relations over high level media posts and escalations.Responded to executive and eBay social media inquiries and comments over platforms such as Twitter, Facebook, and others. -
Risk Management SpecialistEbay Jun 2016 - Feb 2018Draper, Utah, United StatesLead process improvement with policies in new departments to help track and prevent buyer abuse.Handled underwriting for new knowledge base articles for all fraud related articles.
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Fraud Risk SpecialistEbay Oct 2010 - Jun 2016Draper, Utah, United StatesProvide strategic leadership to the team and ensure compliance with safety standards, security procedures, and internal policies. Hold concurrent responsibility for developing social media strategies, updating company pages, implementing SEO strategies, providing customer service, encouraging conversation, and reporting to senior managers.Collaborated directly with policy managers and other internal stakeholders on process suggestions and escalations.
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Customer Service RepresentativeEbay Oct 2008 - Oct 2010Draper, Utah, United StatesPrimary contact by phone and email for any fraud reports, appeals, or other reactive processes.Transitioned to outbound calls prior to fraud concerns to educate and help prevent policy concerns.
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Quality Evaluator/Team LeaderConvergys 2005 - 2008Spearheaded the communication and standardization across all call sites for the client by hosting calibration sessions between Manila and Utah. Oversaw all aspects of customer service, quality assurance, staff training and development, equipment maintenance, and direct customer assistance and support.
Destin Woodruff Skills
Destin Woodruff Education Details
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Business Administration And Management, General -
Computer Science -
Jordan High School
Frequently Asked Questions about Destin Woodruff
What company does Destin Woodruff work for?
Destin Woodruff works for Porch Software
What is Destin Woodruff's role at the current company?
Destin Woodruff's current role is Knowledge Manager.
What is Destin Woodruff's email address?
Destin Woodruff's email address is de****@****ork.com
What is Destin Woodruff's direct phone number?
Destin Woodruff's direct phone number is +180184*****
What schools did Destin Woodruff attend?
Destin Woodruff attended Western Governors University, Utah State University, Jordan High School.
What skills is Destin Woodruff known for?
Destin Woodruff has skills like Mobile Payments, Strategic Planning, Management, Content Management, Html, Strategic Communications, Javascript, Analysis, Entrepreneurship, Business Development, Editing, Research.
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