Bret Segall-Abrams Email & Phone Number

Miami/Fort Lauderdale Area

• Make 30 outbound calls daily to potential donors and inputted information collected into Salesforce.
• Through the use of Facebook Advertising I created a campaign that has increased post engagement and website traffic by a combined margin of over 50%.
• Assist in the production of marketing and media content for the Different Brains® website.
• Help interns transition into their positions through training of company standards and procedures.
• Manage content for twitter page and consolidate analytical data to be presented at weekly company meetings.
• Aid in the preparing for the first annual Nova Southeastern University Different Brains® Neurodiversity World Conference.

• Analyze, research, and resolve customer billing variances to maintain system accuracy on $1M+ worth of accounts each month.
• Manage advanced phone and fiber accounts through troubleshooting technical issues and educating customers on best ways to use our products to meet the needs and goals of their businesses.
• Chosen to mentor new ECC technicians. Provided guidance and best practices for the software programs used to assist our enterprise customers.
• Only member of my team to be chosen by management to support our Orion class customers.

• Effectively ensured the quality of cable services for customers through troubleshooting technical and billing inquiries.
• Chosen for the HBB project. Analyzed data from thousands of home based businesses to determine if they qualify for residential video services.
• Peak performer in overall metrics and awarded National Frontline Bonus for meeting yearly target goals.
• Selected to work directly with new care agents. Supervised and provided constructive feedback during live calls.

Charleston, South Carolina Area

• Manage and communicate with guests and vendors to ensure day to day activities are running on time and up to company standards.
• Responsible for the tour budget and adhere to the allotted balance for each individual tour.
• Presented company safe riding standards and procedures to guests and strictly enforced them during each tour.
• Tuned and performed safety checks on all bicycles before, during, and after each tour; ensuring the safety and comfort of each guest.

Greensboro/Winston-Salem, North Carolina Area

• Managed online media platforms including Facebook, TABs, and Boarding School Review and organized data of all incoming inquiries through School Admin.
• Aided in preparing and hosting Prospective Student Weekend where I built important relationships with prospective students and their families during campus tours and conducting interviews.
• Researched, outlined, and implemented strategic plan for local community youth engagement.

Greensboro, NC

• Reviewed and inputted submittal data to ensure the correct products and quantities would be installed for projects. On site work, including field measures, installations, and any logistical tasks to properly complete.
• Managed and organized data, of completed jobs, into an easily accessible format for future reference.

Elon, NC

• Assisted and prepared scouting reports, 3rd down hit charts, and down and tendency spreadsheets for upcoming opponents using DVSport software and Microsoft Visio and Poject.
• Aided operations staff in organizing and running summer camps.

Raleigh, NC

• Helped organize and implement high school prospect camps and aided in running merchandise store.
• Prepared variety of presentations and slideshows for high profile recruits.
• Used ARMS recruiting software to analyze and organize data of committed and prospective recruits.
• Managed official and unofficial recruiting visits during spring practices and junior days and guided facility tours for recruits and their families.
• Looked for potential 2016, 2017, 2018 recruits to be evaluated and rated by coaching staff.
• Searched recruiting websites and created excel spreadsheet lists for potential 2017 and 2018 recruits.

Raleigh, NC

• Supported graduate assistants and quality control staff by charting plays of upcoming opponents.
• Assisted defensive line coach in setup and execution of drills increasing time efficiency and effectiveness.
• Simulated plays with players; hands-on interaction during drills; accurately read upcoming plays to ensure proper ball placement during team scrimmages.
• Made minor equipment repairs and organized, recorded, and stored incoming inventory for the 2013 and 2014 seasons.

Greensboro, North Carolina

• Worked with the administrative team, counselors, and coaches with coordination and implementation of daily activities, and special events for over 200 attendees.
• Directed and managed others in preparing and setting up equipment daily. Reorganized, managed, and maintained sports equipment inventory. Sorted and delivered mail to over 200 campers on a daily bases.

Greensboro, North Carolina

• Lived on campus with campers, supervised and mentored during three overnight sessions
• Coached basketball for 11-13 year old boys and girls.
• Collaborated with head coaches to determine most efficient and effective way to advise and teach fundamental basketball skills.

Bachelor Of Science (B.S.), Sport And Fitness Administration/Management

Education record