Implement, manage, maintain and update software solutions for onboarding of new clients. Ensure client stability after implementations before transferring clients to our service teams for continued support. Manage concurrent projects for clients with different purchased licenses of products. Communicate with clients via email and live chat, to troubleshoot application issues. Construct training materials and present to team on various topics of RentCafe/CRM applications. Associate with team members, analyzing and problem-solving on perplexed client cases.

Provide customer support and assist clients with implementations and upgrades with Yardi Breeze software. Communicate with clients via email and live chat, to troubleshoot application issues. Build rapport with clients and help train them on new features and functionality. Collaborate with supervisors and development team to escalate and address client inquiries or technical issues. Construct training materials and present to team on various topics of Breeze application. Associate with team members, analyzing and problem-solving on perplexed client cases.

Consult with individuals, teams and units within Student Affairs relevant to assessment efforts, working with those departments to develop a comprehensive and long-term strategic plan. Assist in the planning and review of potential and current assessment research projects, specifically large-scale assessments and evaluating those assessments to see if they are addressing intended outcomes. Primary program review consultant for departments going through the CAS Program Review process. Assist in the implementation of assessments, data management, collection, analysis, reporting and presentations. Design training/capacity-building activities related to assessment for faculty and staff. Assist with marketing/communication efforts to disseminate findings including writing reports and developing interactive presentations. Supervise a group of four undergraduate students

Created and facilitated educational content for the growth of sport club presidents, while mentoring and supporting club officers. Scheduled student staff to weekly practices, home contests and managed all club travel requests. Managed and communicated the Sport Club Compliance Assessment progress to each sport club executive boards. Created the Sport Club Operations Manual for the Department of Recreational Sports for access guide. Served as the primary risk manager for all club travel, ensuring proper travel requests, registration and followed up with clubs as they returned from travel.

Maintained clean equipment and work areas and dispose of hazardous waste in an appropriate manner. Sanded vehicle surfaces between coats of paint or primer to remove flaws and enhance adhesion for subsequent coats. Removed grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application, using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters. Filled small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting. Removed accessories, such as chrome or mirrors, from vehicles and masked other surfaces with tape or paper to protect them from paint.

Assist with pre-season and in-season training, practices, game preparation and on field coaching of all phases of baseball to prepare for high school level competition. Co-led team to 10-4 record. Maintain knowledge of and compliance with FHSAA rules and regulations. Communicate with young players to help them achieve a better knowledge of the game of baseball and reach personal goals. Interact with players’ parents in order to ensure satisfaction with services provided. Assist in the preparation of concessions for home athletic contests. Assist in uniform and equipment inventories.

Coordinated in-game activities and on-field promotions for home games. Customer service contact for guests. Assist with ticket operations in the box office. Served as the primary liaison between group sales department and catering department. Assisted with the upkeep and integrity of sports facility.

Receive, review, and respond to all incoming subpoenas for records.Prepare written response using Microsoft Word for all subpoenas and legal requests.Prepare and organize tax records in response to legal requests using SAP and Microsoft Excel.Prioritize and adhere to strict timing guidelines for legal requests.Act as a liaison between Records Management and other government offices in regards to legal requests.Schedule, facilitate and assist manager with meetings. Prepare and distribute notes for meetings. Prepare meeting materials for manager.Prepare status reports for legal requests.Suggest process improvements to management and assist with implementation.Update and test the Records Management database program and distribute updates to Records staff.Update forms and job aids in Microsoft Word and Excel and distribute updates to staff.Train employees performing various tasks with the Document Intake Unit. Create and maintain Tax accounts for new business ventures.

Receive and review all incoming requests for records, including logging request in excel spreadsheets.Access Division of Corporations website and SAP to determine if requests are authorized or unauthorized and responding in writing if request are unauthorized. Prioritize and adhere to strict timing guidelines for records requests.Communicate with customers regarding the submission of required materials necessary to process request.Use SAP to ensure accuracy of customer data when reviewing completed request.Assist with development and testing of new Microsoft Access database being used for tracking of records requests.Use Microsoft Excel and Microsoft Word to prepare and respond to tax records requests.

Supervised and provided directions to non-clinical administrative staff in an effort to ensure quality and continuity of services.Monitored all areas and resolved all issues related to office operations.Managed and operate payroll for all clinicians in the agency.Oversaw, controlled and ordered office and medical supplies. Responsible for running and working all billing that applies to the agency.

(2 facilities)Provide HR support for over 300 employees.Benefit liaison for all management and hourly staff.2010: Reduced turnover 43.24%to 39.21%. Lowest in Region.Facilitate Monthly New Hire Orientation for all new employees.Screen and interview all applicants and conduct reference checks.Investigate and write all disciplinary actions. Coach management team on delivery of verbal and written disciplinary actions.Liaison between management team and frontline staff.Lowered late reporting rate on employee injury rate from 17% (2009) to 0% (2010).Participated in 3 successful state surveys (2010) while complying with State regulations on employee record keeping.Facilitate monthly safety department supervisor meeting.Within four months of hire, brought delinquent performance evaluations to current.Process all new-hire, benefits, leave, termination, and payroll paperwork ensuring 100% compliance with various laws and serving as primary contact person.Meet weekly with five long-term residents to ensure quality of care.