• Strengthened and expanded existing NMI partner base to drive profitable revenue growth. As well as improving time to revenue for each partner by helping them get live as smoothly and efficiently as possible.• Understand a newly signed partner’s requirements to go live and help them executeagainst those goals and to those timescales• Participates in joint sales calls with partners to drive end user customer opportunities• Maintained a dashboard of progress to C-level executives• Worked closely with multiple teams Sales, Support, Product etc. to focus on how we can improve client satisfaction and deliver the best products for their use.

• Front line support for our clients via telephone and email.• Onboarding clients onto the platform to allow them to take payments.• Analysing clients requests when they were facing issues, prioritising the critical issues beforehand.• Assisted clients with their reports for reconciliation.• Performed training over Google Meet / Zoom.• Trained up new staff to a high level before leaving for my new role.

• Created and ran multiple twitter accounts which have seen rapid organic growth with over 3750 followers each. • Successful use of B2B and B2C marketing has led to constant growth and working with entrepreneur app developers who have paid for my services to increase their reputation. • Invented a new concept which I run by myself and has brought 50 other accounts together to provide something completely unique to followers. • Highly organised with all admin work using Excel and Google docs to track payments.

• Responsible for various administrative tasks systematising through old planning permission files keeping the necessary documents that are required for the digitalisation product, ensuring they are correctly updated on the Uniform ICT programme. • I organised a daily schedule to ensure I could maximise efficiency and complete tasks in order of importance. • I became responsible for organising completed boxes ready for collection at the end of each week. • Maintained high levels of decision-making at all times so no important files were lost.

• Contacted existing customers to offer them the latest technology with SMART meters in a fast paced and evolving role. • Consistently exceeded targets which led to promotion and a more in-depth understanding of the energy industry. • Learnt new systems to be able to manage customers’ accounts and adapt to each individual customer’s queries via phone, emails and letters. • Both roles enhanced my excellent telephone manner and interpersonal skills resolving upset customers’ issues efficiently receiving outstanding customer service feedback throughout. • Delivered a consistently high-performance in terms of volume and quality of calls and worked closely with the team to identify ways to improve and gain more sales.

• Had to establish relationships and trust with clients quickly using great interpersonal skills and persuasive language to achieve donation targets.

• Worked on both the shop front on tills, as well as arranging and replenishing stock to ensure smooth operations in the store. • Helped train new members of staff to meet the high levels of customer service. Often went the extra mile to assist customers, packing shopping for them and carrying to their car.

• Responsible for delivering excellent customer service whilst working in a compact and relentless environment which demanded great organisation and effective communication as a team. Also aided management in creating sales intake reports and counting end of day cash accurately.

• I developed strong interpersonal skills working in a close team of 2-4 members per day which required constant communication and flexibility on completing a variety of tasks. • Provided excellent customer service whilst operating the tills and monitoring the shop floor. • Assisting in the stock room by sorting out the toy and clothes donations, ensuring they are fit for sale, as well as pricing up items.