As the abrasive category Product Manager, I support nearly every department within the Pearl business unit of the Pearlman Group. The position requires me to act as a business segment manager and product advocate over the assigned products lines. Specifically, I work closely with the sales and operations/supply chain teams to drive and execute the organization’s overall strategies and goals from the product and product line perspective.• Product Knowledge Resource - Act as the primary product knowledge resource/expert for the assigned product lines and in support of the entire organization. • Market/End User Research - Gain and maintain a solid understanding of the marketplace and end user needs using a combination of field research, sales team feedback, user feedback, as well as feedback from various industry insiders. • Product Life Cycle Management - All aspects from vetting new product opportunities to maintaining existing items, through overseeing the closeout of obsolete items.• Product Portfolio Management - Managing the product mix from various perspectives and ensuring they are meeting overall organizational objectives. • Product Advocate - Take ownership of assigned products and product lines, ensuring the organization is providing the correct level of resources, attention, etc. This is according to the overall product, product line goals and across all related departments.• Strategic planning for product lines and suppliers - Develop and maintain short-term and long-term strategic plans for key product lines and suppliers according to overall organization goals.• Product Sourcing and Supplier Management - Source all products for assigned product lines, negotiate all terms related to new products with suppliers and manage supplier relationships as needed.• Product testing - Conduct physical product testing with the available resources as well as manage/oversee field testing of products as needed.

• Clearly understand the retails of home center and independent channel, and identify all new opportunities. Prioritize these opportunities based on internal product plans and strategy, competitive and industry retail landscape and analysis of the benefits to revenue/profitability growth• Responsible for pricing and profitability• Negotiate and work with manufacturing vendors that support our OEM product lines• Development of promotions for assigned category and coordinating the support collateral with marketing communications. Coordinate with marketing, sales, customer service, purchasing and other cross functional teams to ensure execution in a timely manner• Clearly disseminate new product, logistics, and promotional information to sales, marketing and customer service• Plan, execute and participate in all facets of the National Accounts and STAFDA product strategy• Develop strategy and manage the execution of new product launches and marketing activities to all channels• Build financial models and create a business case for new programs to drive business in our STAFDA and 2-Step accounts• Assist the sales teams with product line review development as it relates to product specifications, pricing, market share, and present in customer meetings when necessary• For assigned product category, create strategic plans to drive power tool accessories in all distribution channels• Communicate market intelligence/opportunities to Japan office for investigation and incorporation into new product planning/development, branding initiatives and positioning strategy• Work with IT and sales team to track promotional success and deliver feedback to the field for improvement• Work with Director of Marketing and all Product Managers to launch new tools into the retail and independent channel• Analyze sales figures and report back trends, issues and ideas to the Director of Marketing

• Generating new business through leads and cold calling• Negotiating transportation rates with carriers as well as with customers• Managing daily shipping schedules and dispatching trucks for freight pick up• Maintaining regular contact with existing clients to determine their daily and weekly shipping needs• Providing responsive customer service and resolving client issues quickly and efficiently• Ensuring on time pick and delivery of client freight loads tendered to me

• Provide senior level customer support with technical issues related to Apple iPhone, iPad and iPod Touch • Remain in contact with customers until all technical issues are resolved – this may include liaison with major cellular service providers• Offer appeasements and discounts to qualifying customers• Provide expertise and knowledge of Apple products, with both hardware and software complications to customers • Mentor and support advisors with technical issues associated with particular products and functions• Consistently exceed all sales goals for Apple products and accessories