Technical Support Specialist
- Received desktop support request tickets and closed them in a timely manner
- Configured DHCP and various Group Policies in Windows Server as well as configured call center servers.
- Troubleshot database connections, Windows Server, Redhat Enterprise Linux, and various server hardware failures.
- Supported client hospitals’ connection issues with MDS staff, with Citrix, McKesson, Meditech, and other healthcare related software.