Brett Harper Email and Phone Number

At MineSmart Analytics & Technology Inc., I contributed to enhancing the company’s digital presence and web functionality as a Web Developer. My role involved:WordPress Development: Built and maintained WordPress websites, ensuring they were user-friendly and aligned with MineSmart’s brand identity. Customized themes and plugins to enhance functionality and optimize performance.Search Engine Optimization (SEO): Implemented SEO strategies, including keyword optimization, meta-tag creation, and backlinking, to improve website visibility and search engine rankings, driving increased organic traffic.Web Design and Front-End Development: Designed and developed visually appealing and responsive websites using HTML5, CSS, and JavaScript. Focused on creating intuitive user interfaces and seamless user experiences that met the needs of our clients.Project Management: Managed web development projects from inception to completion, coordinating with cross-functional teams to ensure timely delivery and adherence to project goals. Utilized agile methodologies to optimize workflows and improve project efficiency.Internet and Front-End Design: Developed innovative internet and front-end designs that catered to the unique requirements of the mining and technology sector, ensuring functionality across various devices and platforms.My ability to combine technical expertise with a strong eye for design helped MineSmart Analytics & Technology Inc. strengthen its online presence and deliver exceptional web solutions to its clients.

As an Administration Assistant at the Faculty of Dentistry, I played a key role in managing the Oral Health Operations Management program, ensuring smooth day-to-day operations and providing exceptional support to both faculty and students. My responsibilities included:Program Management: Oversaw the administrative functions of the Oral Health Operations Management program, coordinating schedules, and managing resources to support the program’s success.Administrative Support: Provided comprehensive administrative assistance, including document preparation, data entry, and record keeping using Microsoft Office Suite (Excel, Word, Outlook, Teams).Customer Relationship Management (CRM): Utilized CRM systems to maintain student records, track program progress, and manage communications with students and faculty, enhancing customer satisfaction and engagement.Problem Solving: Developed and implemented solutions to streamline processes and improve program efficiency, addressing challenges proactively to maintain smooth operations.Customer Satisfaction and Engagement: Fostered a positive environment for students and faculty by addressing inquiries, resolving issues promptly, and ensuring a high level of customer service.My ability to manage multiple tasks and priorities while maintaining a high level of accuracy and professionalism contributed significantly to the effective operation of the Faculty of Dentistry’s programs.

As the Office Manager at Sand Story Psychology Services, a multidisciplinary psychology practice specializing in psychological assessments and attachment-based therapy, I played a pivotal role in the growth and success of the practice. Practice Expansion: Led the expansion of Sand Story Psychology Services, successfully increasing the number of practitioners from four to ten therapists and doubling the practice's physical size to accommodate the growing demand for services.Software Implementation: Spearheaded the implementation and ongoing management of Jane App software, streamlining operations across payroll, billing, accounts receivable, invoicing, client management, and reporting.Website Development: Designed and launched a new website with trackable SEO, significantly boosting client acquisition and web traffic while enhancing our online presence and ensuring clients’ needs were effectively met.Client and Stakeholder Relations: Served as the primary point of contact for clients, lawyers, insurance companies, third-party vendors, and government organizations, ensuring high levels of customer retention and satisfaction.Staff Management: Managed a diverse team of therapists, interns, and administrative staff, fostering a collaborative work environment and refining my skills in business management and customer service.Administrative Oversight: Oversaw all administrative functions, including accounts receivable, payroll, onboarding, scheduling, handling complaints and queries, processing insurance claims, and managing professional communications.Revenue Growth: Successfully increased the practice’s annual revenue by 85% each year over a four-year period, driving significant business growth and sustainability.My tenure at Sand Story allowed me to develop a comprehensive skill set in office management, web development, and business development, contributing to the practice’s reputation as a leading provider of psychological services.

As Assistant General Manager at one of Gap Inc.'s busiest locations, I was responsible for overseeing store operations, driving sales, and managing a large team. My key responsibilities included:Onboarding and Training: Managed the onboarding and training of over 60 employees, ensuring all staff were well-prepared and equipped to provide excellent customer service and meet performance standards.Target Achievement: Led the team to consistently meet and exceed daily, monthly, and yearly sales targets by engaging with both customers and employees to drive performance.Communication and Leadership: Effectively communicated company goals and expectations to staff and department heads, resulting in measurable improvements over the previous year.KPI Management: Balanced key performance indicators with employee engagement and reward programs, successfully achieving year-end revenue goals despite decreased foot traffic.Social Media Management: Managed social media channels to increase brand awareness and engagement, using targeted posts and events to drive store traffic and boost our follower base.My role at Gap Inc. allowed me to develop strong leadership, communication, and management skills while contributing to the store's overall success and growth.

As General Manager of the Australian Boot Company (ABC) in Vancouver, I led the store to significant growth and success. My key accomplishments included:Sales Growth: Increased annual sales revenue by approximately 25%, moving revenues into the multimillion-dollar range.Strategic Collaboration: Worked closely with the president of Tin Shack to enhance the profitability of ABC, streamline store operations, and boost customer satisfaction and brand awareness for Blundstone.Operational Improvement: Piloted the development and refinement of key operational procedures, aligning them with business objectives to meet and exceed targets.Team Development: Recruited, trained, and retained a skilled team, ensuring they were equipped with the knowledge and attitudes needed to achieve organizational goals.My role at ABC allowed me to leverage my skills in leadership, strategic planning, and team development to drive business growth and enhance brand presence in the Canadian market.