Brett John Email & Phone Number

United States

I own the Partner Management and Business Development for both the Apple and Jamf brands for the Public Sector division of Connection; an Apple Corporate Reseller which has consistently been ranked as one of Apple’s top growth resellers over the past 12-18 months. My responsibilities include the creation and spearheading of effective GTM and marketing campaigns that drive multi-million-dollar annual revenues. I also lead brand day-to-day operations for the segment, utilizing data-driven insights to provide accurate business forecasting and executing profitable pricing strategies. My role also includes the ideation and facilitation of engaging educational material, sales enablement, marketing and web content and collateral, while also ensuring adherence to industry best practices while boosting brand awareness. Additionally I engage cross-functional teams and collaborate with strategic partners to increase sales, drive results, and boost Apple adoption within customer organizations.Key projects & accomplishments include:- Achieved 25-30% revenue growth YoY.- Increased partner investment by 20% YoY.- Lead collaboration and relationship efforts with Apple and Jamf direct sales teams and leadership.- Designed curriculum and facilitated trainings, and produced creative content and collateral.- Hosted a weekly partner enablement webcast around Apple and Microsoft with 200-300 weekly attendees.

Merrimack, New Hampshire

In my position as a Business Development Specialist, I was responsible for proactively increasing sales and fostering partner growth by working directly with Apple as well as internal sales teams to penetrate accounts and increase market share. I served as primary point of contact and subject matter expert to internal teams and customers around Apple’s ecosystem of solutions. I also preemptively anticipated client needs based on a discovery/curiosity model, past business trends, emerging workforce demographics, and the changing technological landscape. I leveraged my experience in Information Technology, business development, and sales to recommend Apple and other IT solutions to clients. Additionally, I created and delivered training content to sales teams including solution/needs based selling techniques, customer profiling techniques, best practices for overcoming objections, total cost of ownership, workforce demographics, deployment/integration/security concerns and more. I exhibited account planning and business development skills utilizing up-sell and cross-sell strategies, and clearly articulated and demonstrated value propositions to customers as well.

Orlando, Florida

As Customer Experience Manager, my role is to ensure that each guest who visits our AT&T Retail location receives the most satisfactory experience possible. My mission was to keep the store running as efficiently as possible as well as ensure that all guests are greeted, educated about their products and services appropriately and appreciated during their visit.

Orlando, Florida

Servicing general consumer accounts and focusing on the sales process has been my primary focus during my tenure at AT&T. As an RSC, I manage my time efficiently in order to provide an extraordinary customer experience while also asking questions during interactions so that new opportunities may be discovered. I provide customers with the knowledgable support they expect from AT&T, while also providing them with solutions that are tailored to fit their wireless and technological needs.

I worked in the Advanced Wireless department of an AT&T Wireless reseller. In addition to processing orders for service, I also serviced all of HTC’s largest corporate business accounts and managed the wireless equipment inventory to support those accounts. I built relationships with accounts, resolved support concerns, and delivered equipment when necessary.Also during my tenure in the department, I have performed various operation functions such as: process number ports, transfer accounts to/from AT&T, troubleshoot standard handsets and smartphones, resolve mobile Aircard issues, work trouble tickets, and provide support for front-line employees who need technical expertise or assistance.I have assisted in increasing cost savings by adding to existing troubleshooting and repair procedures, which has helped reduce device replacements. I also keep our personnel well informed of upcoming changes to our industry, and also assist our Marketing department with internal documentation as well as their interactions with local media outlets (including televised appearances).

I authored a weekly column that covered a variety of topics in the technology sector including Apple's unique and innovative solutions as well as smartphones, tablets, computers, video gaming, televisions, high-definition formats, social networking and more.

Billerica, Ma

I managed contracts of endoscopy products with national Group Purchasing Organizations. These responsibilities included: maintaining memberships, resolving pricing issues, reporting on issuing payment on sales to member customers, price determination and profit analysis, and preparing contract presentations. I also served as the main operational/administrative liaison to the largest individual direct customers and provided the following support to these important accounts: verified pricing and stock for purchase orders, resolved back-order situations, provided sales reporting and rebate payments, resolved problems, and answered questions from the customers. Collaboration with Sales Representatives was required for work on both Group Purchasing Organization customers as well direct accounts.

Bedford, Nh

I worked in the Sales Support department of a growing and successful telecom company. I reviewed sales orders, researched product applications, and supported our sales force with any needs they had. Sales Support is an extremely detail-oriented position that requires focus and consistency, as well as the ability to manage time and workloads effectively. Entry of orders into a job tracking system, as well as proficiency with the Internet, networks, and phone products was necessary for this position.After transferring to the Customer Service department, I worked in an ACD queue-based environment and aided customers who phoned in. Great interpersonal skills were required, as well as a dedicated work ethic and exceptional problem-solving abilities. I worked to settle many different issues and resolve the following requests for customers: billing complaints/questions, order & maintenance requests, and service calls. Many of the skills/experience from Sales Support were applicable in Customer Service, and Customer Service served as a great refining experience for my existing skill set. Additionally, I also served as a trainer and backup supervisor for the department.

Nashua, Nh

In one of my first corporate positions, I worked in shipping/receiving and was the mailroom supervisor. I handled UPS, FedEx, Airborne, USPS, and all shipping and receiving aspects of the warehouse. I maintained stock and inventory control. When the organization moved to a new facility, I created an entire new mail system for the company’s 300+ employees. I also worked with various departments to help with problem solving. Direct customer contact also occurred through site visits and merchandise pick-ups.

Bachelor Of Science (Bs), Information Systems

Theatre/Theater