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Tyler Aird is listed as Experienced SaaS Engineer | Jamf Product Portfolio Expert | IT Operations & Security SME | Passionate About Enhancing Customer Experience | JNUC 2024 Speaker at Jamf, a company with 1380 employees, based in Eau Claire, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Tyler Aird.
Tyler Aird previously worked as Professional Services Engineer at Jamf and Technical Support Engineer at Jamf. Tyler Aird holds Bachelor Of Science - Bs, Information Technology from Capella University.
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As an experienced IT Operations & Systems Engineer with over 8 years in the SaaS and technology landscape, I thrive on solving complex challenges while delivering exceptional customer experiences. My expertise spans across various operating systems, with the majority being focused on Apple devices and Jamf’s product portfolio (including Jamf Pro, Jamf Connect, Jamf Protect, and Jamf Security Cloud), where I help organizations install, troubleshoot, and integrate solutions that enhance security and operational efficiency.With a deep technical background and hands on experience in Professional Services, Technical Support, and Customer Success, I am passionate about optimizing the performance, reliability, and security of customer environments. I take pride in tailoring solutions to meet customer needs, fostering strong relationships, and ensuring successful onboarding and long-term satisfaction.As a Security Subject Matter Expert (SME) for Jamf's Professional Services team, I focus on leveraging security best practices to ensure client environments are robust and protected. My role allows me to continuously expand my knowledge, stay curious, and be at the forefront of emerging technologies, such as Zero Trust Network Access (ZTNA), which I spoke on at JNUC 2024.I'm driven by a commitment to growth, for both myself and the teams I lead. My goal is to ensure our customers' success while driving continuous improvement and innovation within IT operations.Key Strengths:Jamf: Jamf 100 Certified| Jamf 200 Certified | Jamf 300 Certified | Jamf 370 Certified | Jamf Product Portfolio (including Jamf Pro, Jamf Connect, Jamf Protect & Jamf Security Cloud)Technology: Data Migration | Network Infrastructure | Diagnostics | Packaging | Patch Management | Security | AWS | MacOS, iOS, VisionOS, Linux, Android, Windows, Redhat Ubuntu | Cybersecurity | Web Applications | API | MySQL | Bash/Shell Scripting | Google | LDAP | Azure AD | Okta | SSO | OS Updating | VPP | EntraID | Server Infrastructure | Kubernetes | RDC EC2Sales: Account Management | Training | Prospecting | Demonstration & Trial Optimization | Negotiation | ManagementCustomers: Loyalty | Retention | Time Management | Service | Document Creation | Case Management | SLAsLeadership: Organizational Strategy | Strategic Planning | Project Management | Team Development | Culture
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- Provides an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.- Selected to be team Subject Matter Expert on Jamf’s Security products.- Tailors each engagement to meet a customer’s needs, achieving an.
- Supports and tests deployments against possible issues and resolved before initial release.- Personally selected to be a Subject Matter Expert and acting Product Manager for the Wandera portfolio to assist with aligning support channels with Jamf.
- Maintained case queue of over 50 cases at one time.- Communicated and facilitated with administrators via email and/or phone call.- Assisted with onboarding Customer Success calls for Jamf Connect.- Curated workflows to reach end-goals based on each environment.
- Answered support phone calls and live web chats while maintaining an active support case queue of over 20 cases at one time with exceptional customer service.- Initiative taken to gain a deeper understanding of Jamf Connect – deployed product and trained all associates in Tier 1.- Supports large count of end user devices across global locations with Jamf.
Altoona, Wisconsin
- Responsible for sourcing Program Managers for live hotel events.- Ensured customers and faculty have the best experience at live seminars.- Quick problem solving if/when issues may arise.- Wrote procedure manual for both venue and day of team.- Implemented a process with all Temp Agency suppliers for check-ins to eliminate issues, to be more proactive.
Altoona, Wisconsin, United States
- Solely responsible for maintaining the cloud-based database of venues, competitive rates, invoices, surveys and general expenses.- Uphold the database between NBI and FedEx for package tracking.- Provide troubleshooting and general IT support over the phone for event staff utilizing the systems at the event (such as various computer systems, projectors.
Chippewa Falls, Wisconsin
Eau Claire, Wisconsin Area
- Coached employees and Samsung partners on all aspects of the Samsung Ecosystem (including applications, internal systems knowledge, and usage). - Provided troubleshooting both one-on-one at the store and over the phone for connection issues, download problems, malfunctioning devices and other general support issues). - Implemented consumer workshops.
Wausau, Wisconsin
Other employees you can reach at jamfsoftware.com. View company contacts for 1380 employees →
Ashleigh Leitch
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
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Nick Geary
Colleague at Jamf
Columbia, Missouri, United States, United States
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Staci Wittman
Colleague at Jamf
Chippewa Falls, Wisconsin, United States, United States
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Brandon Stephan
Colleague at Jamf
Eau Claire, Wisconsin, United States, United States
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Tina Cermak
Colleague at Jamf
St Paul, Minnesota, United States, United States
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Cynthia Swing
Colleague at Jamf
Eau Claire, Wisconsin, United States, United States
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JV
Jan Voženílek
Colleague at Jamf
Brno Metropolitan Area, Czech Republic
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Ed Hartjes
Colleague at Jamf
Minneapolis, Minnesota, United States, United States
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Andrés Gutierrez Hernández
Colleague at Jamf
Amsterdam, North Holland, Netherlands, Netherlands
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GJ
Gavin J.
Colleague at Jamf
Mukilteo, Washington, United States, United States
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Quick answers generated from the profile data available on this page.
Tyler Aird works for Jamf.
Tyler Aird is listed as Experienced SaaS Engineer | Jamf Product Portfolio Expert | IT Operations & Security SME | Passionate About Enhancing Customer Experience | JNUC 2024 Speaker at Jamf.
Tyler Aird is based in Eau Claire, Wisconsin, United States while working with Jamf.
Tyler Aird has worked for Jamf, National Business Institute (Nbi, Inc.), Team Wireless - Verizon Wireless Authorized Retailer, Best Buy, and Samsung Mobile.
Tyler Aird's colleagues at Jamf include Ashleigh Leitch, Nick Geary, Staci Wittman, Brandon Stephan, and Tina Cermak.
You can use AeroLeads to view verified contact signals for Tyler Aird at Jamf, including work email, phone, and LinkedIn data when available.
Tyler Aird holds Bachelor Of Science - Bs, Information Technology from Capella University.
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